Dane Kiambi
Biographic Data
| ID | 4900263 |
|---|---|
| NAME | Dane Kiambi |
| GIVEN NAMES | Dane |
| FAMILY NAME | Kiambi |
| SIGNATURE | KIAMBI D |
| AFFILIATIONS | University of Nebraska–Lincoln |
| ORCID | 0000-0002-9457-312X |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 6 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2014 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
When digital platforms fail
Purpose This study examines Ticketmaster’s crisis communication strategies during the high-profile collapse of its ticketing platform for the Taylor Swift Eras Tour presale. The research evaluates whether the company’s response strategies aligned with stakeholder attributions of responsibility and best practices for managing preventable service crises in digital platform contexts. Additionally, the study traces how stakeholder reactions evolved f…
The role of social media in fostering organization-public relationships in Kenya
Organization–government relationships in sub-Saharan Africa
Purpose This paper offers grounded insights on organization–government relationships, or the practice of public affairs, in Kenya. Design/methodology/approach In-depth interviews were conducted with senior Kenyan practitioners. Interviewees represent national corporations, multinational corporations with offices in Kenya, consulting agencies, parastatal intergovernmental organizations, national government and county governments. Findings Results …
Journalists’ level of knowledge on empirical research and opinion polling
This study examines the level of knowledge of Kenyan political reporters on a few key concepts of empirical research and opinion polling. Although data from this study are from a nonrepresentative sample, it offers important insights into levels of knowledge on an important topic in journalism. Results indicate that 63.4 percent of the reporters did not know that survey findings from a nonrandom or nonprobability sample cannot be generalized to t…
Corporate Crisis Communication
This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis r…
Kenya
This chapter traces the practice of PR from pre-independence Kenya to the 21st century. It emerges that the practice of PR is closely tied to major national events and to social, cultural, political and economic forces. PR roles as understood by the pre-independence colonial government: keeping the public informed on government development projects, assessing public opinion and advising government, endearing government to Kenyans and building the…
Corporate Crisis Communication
This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis r…
Journalists’ level of knowledge on empirical research and opinion polling
This study examines the level of knowledge of Kenyan political reporters on a few key concepts of empirical research and opinion polling. Although data from this study are from a nonrepresentative sample, it offers important insights into levels of knowledge on an important topic in journalism. Results indicate that 63.4 percent of the reporters did not know that survey findings from a nonrandom or nonprobability sample cannot be generalized to t…
Kenya
This chapter traces the practice of PR from pre-independence Kenya to the 21st century. It emerges that the practice of PR is closely tied to major national events and to social, cultural, political and economic forces. PR roles as understood by the pre-independence colonial government: keeping the public informed on government development projects, assessing public opinion and advising government, endearing government to Kenyans and building the…
Corporate Crisis Communication
This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis r…
Journalists’ level of knowledge on empirical research and opinion polling
This study examines the level of knowledge of Kenyan political reporters on a few key concepts of empirical research and opinion polling. Although data from this study are from a nonrepresentative sample, it offers important insights into levels of knowledge on an important topic in journalism. Results indicate that 63.4 percent of the reporters did not know that survey findings from a nonrandom or nonprobability sample cannot be generalized to t…
Organization–government relationships in sub-Saharan Africa
Purpose This paper offers grounded insights on organization–government relationships, or the practice of public affairs, in Kenya. Design/methodology/approach In-depth interviews were conducted with senior Kenyan practitioners. Interviewees represent national corporations, multinational corporations with offices in Kenya, consulting agencies, parastatal intergovernmental organizations, national government and county governments. Findings Results …
The role of social media in fostering organization-public relationships in Kenya
When digital platforms fail
Purpose This study examines Ticketmaster’s crisis communication strategies during the high-profile collapse of its ticketing platform for the Taylor Swift Eras Tour presale. The research evaluates whether the company’s response strategies aligned with stakeholder attributions of responsibility and best practices for managing preventable service crises in digital platform contexts. Additionally, the study traces how stakeholder reactions evolved f…
Political science (4 works) · Media Studies and Communication (3 works) · Public relations (3 works) · Attribution (2 works) · Corporate Identity and Reputation (2 works) · Crisis communication (2 works) · Crisis management (2 works) · Kenya (2 works) · Law (2 works) · Law (2 works)