Endang Ruswanti
Biographic Data
| ID | 5157173 |
|---|---|
| NAME | Endang Ruswanti |
| GIVEN NAMES | Endang |
| FAMILY NAME | Ruswanti |
| SIGNATURE | RUSWANTI E |
| AFFILIATIONS | Universitas Esa Unggul |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Customer Satisfaction Influenced by Service Quality, Corporate Image, Perceived Value, and Trust and Their Implications on the Behavioral Intention of Transjawa Toll Road Users
During the last half decade, developments in infrastructure across Java Island have improved connectivity and widened market reach. Road users now have the option of using either toll or non-toll routes, which can potentially decrease reliance on toll roads. This research examines the effects of service quality, brand image, perceived value, trust, and customer satisfaction on the behavioral intentions of users of the Transjawa Toll Road. Employi…
No prominent works on this page.
Customer Satisfaction Influenced by Service Quality, Corporate Image, Perceived Value, and Trust and Their Implications on the Behavioral Intention of Transjawa Toll Road Users
During the last half decade, developments in infrastructure across Java Island have improved connectivity and widened market reach. Road users now have the option of using either toll or non-toll routes, which can potentially decrease reliance on toll roads. This research examines the effects of service quality, brand image, perceived value, trust, and customer satisfaction on the behavioral intentions of users of the Transjawa Toll Road. Employi…
Consumer Behavior and Marketing Influence (1 work) · Customer satisfaction (1 work) · Employee Performance and Leadership (1 work) · Quality (philosophy (1 work) · Scope (computer science (1 work) · Service (business (1 work) · Service quality (1 work) · Toll (1 work) · Toll road (1 work) · Urban Transport Systems Analysis (1 work)