Dale Shaller
Biographic Data
| ID | 5534357 |
|---|---|
| NAME | Dale Shaller |
| GIVEN NAMES | Dale |
| FAMILY NAME | Shaller |
| SIGNATURE | SHALLER D |
| AFFILIATIONS | Shaller Consulting, Stillwater, Minnesota |
| ORCID | 0000-0002-2732-5214 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Strengthening Patient Experience Measurement and Improvement
This Viewpoint discusses approaches to improving the measurement of patient experience and use of this information in quality improvement efforts
How Patient Comments Affect Consumers’ Use of Physician Performance Measures
BACKGROUND: Patients' comments about doctors are increasingly available on the internet. The effects of these anecdotal accounts on consumers' engagement with reports on doctor quality, use of more statistically reliable performance measures, and ability to choose doctors wisely are unknown. OBJECTIVE: To examine the effects of providing patient comments along with standardized performance information in a web-based public report. DESIGN: Partici…
Consumer Response to Patient Experience Measures in Complex Information Environments
BACKGROUND: As indicators of clinician quality proliferate, public reports increasingly include multiple metrics. This approach provides more complete performance information than did earlier reports but may challenge consumers' ability to understand and use complicated reports. OBJECTIVES: To assess the effects of report complexity on consumers' understanding and use of patient experience measures derived from the Consumer Assessment of Healthca…
Improving Organizational Climate for Quality and Quality of Care
BACKGROUND: The lack of quality-oriented organizational climates is partly responsible for deficiencies in patient-centered care and poor quality more broadly. To improve their quality-oriented climates, several organizations have joined quality improvement collaboratives. The effectiveness of this approach is unknown. OBJECTIVE: To evaluate the impact of collaborative membership on organizational climate for quality and service quality. SUBJECTS…
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care
Objectives To evaluate the use of a modified Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey to support quality improvement in a collaborative focused on patient‐centred care, assess subsequent changes in patient experiences, and identify factors that promoted or impeded data use. Background Healthcare systems are increasingly using surveys to assess patients’ experiences of care but little is established about how to use …
No prominent works on this page.
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care
Objectives To evaluate the use of a modified Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey to support quality improvement in a collaborative focused on patient‐centred care, assess subsequent changes in patient experiences, and identify factors that promoted or impeded data use. Background Healthcare systems are increasingly using surveys to assess patients’ experiences of care but little is established about how to use …
Consumer Response to Patient Experience Measures in Complex Information Environments
BACKGROUND: As indicators of clinician quality proliferate, public reports increasingly include multiple metrics. This approach provides more complete performance information than did earlier reports but may challenge consumers' ability to understand and use complicated reports. OBJECTIVES: To assess the effects of report complexity on consumers' understanding and use of patient experience measures derived from the Consumer Assessment of Healthca…
Improving Organizational Climate for Quality and Quality of Care
BACKGROUND: The lack of quality-oriented organizational climates is partly responsible for deficiencies in patient-centered care and poor quality more broadly. To improve their quality-oriented climates, several organizations have joined quality improvement collaboratives. The effectiveness of this approach is unknown. OBJECTIVE: To evaluate the impact of collaborative membership on organizational climate for quality and service quality. SUBJECTS…
How Patient Comments Affect Consumers’ Use of Physician Performance Measures
BACKGROUND: Patients' comments about doctors are increasingly available on the internet. The effects of these anecdotal accounts on consumers' engagement with reports on doctor quality, use of more statistically reliable performance measures, and ability to choose doctors wisely are unknown. OBJECTIVE: To examine the effects of providing patient comments along with standardized performance information in a web-based public report. DESIGN: Partici…
Strengthening Patient Experience Measurement and Improvement
This Viewpoint discusses approaches to improving the measurement of patient experience and use of this information in quality improvement efforts
Patient Satisfaction in Healthcare (5 works) · Health care (4 works) · Computer Science (3 works) · Medicine (3 works) · Patient experience (3 works) · Patient-Provider Communication in Healthcare (3 works) · Primary Care and Health Outcomes (3 works) · Psychology (3 works) · Quality management (3 works) · Business (2 works)