Caroline K Ross
Biographic Data
| ID | 5535331 |
|---|---|
| NAME | Caroline K Ross |
| GIVEN NAMES | Caroline K |
| FAMILY NAME | Ross |
| SIGNATURE | ROSS C K |
| AFFILIATIONS | University of Illinois Chicago |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1993 |
| LATEST PUBLICATION YEAR | 1995 |
| H-INDEX | 0 |
A Comparative Study of Seven Measures of Patient Satisfaction
The acceptability of satisfaction as a quality indicator is qualified by several well known measurement problems. This study examines the variability in satisfaction evaluations related to different measurement methods and the effect of response biases on reported satisfaction. Satisfaction evaluations using seven different, commonly used measures of patient satisfaction were obtained from the same sample of respondents. The seven measures were: …
The Importance of Patient Preferences in the Measurement of Health Care Satisfaction
The idea that patients will be more satisfied with health care services that are delivered to meet their preferences is central to the concept of health care marketing. Health care providers increasingly use market segmentation and target marketing to optimize the fit between their services and the consumers who receive them. This study evaluates one model for incorporation of patient preferences into the measurement of satisfaction. Using multip…
No prominent works on this page.
The Importance of Patient Preferences in the Measurement of Health Care Satisfaction
The idea that patients will be more satisfied with health care services that are delivered to meet their preferences is central to the concept of health care marketing. Health care providers increasingly use market segmentation and target marketing to optimize the fit between their services and the consumers who receive them. This study evaluates one model for incorporation of patient preferences into the measurement of satisfaction. Using multip…
A Comparative Study of Seven Measures of Patient Satisfaction
The acceptability of satisfaction as a quality indicator is qualified by several well known measurement problems. This study examines the variability in satisfaction evaluations related to different measurement methods and the effect of response biases on reported satisfaction. Satisfaction evaluations using seven different, commonly used measures of patient satisfaction were obtained from the same sample of respondents. The seven measures were: …
Customer Service Quality and Loyalty (2 works) · Medicine (2 works) · Patient satisfaction (2 works) · Patient Satisfaction in Healthcare (2 works) · Patient-Provider Communication in Healthcare (2 works) · Psychology (2 works) · Quality (philosophy) (2 works) · Social Psychology (2 works) · Statistics (2 works) · Acquiescence (1 works)