Michelle Hendriks
Biographic Data
| ID | 5543055 |
|---|---|
| NAME | Michelle Hendriks |
| GIVEN NAMES | Michelle |
| FAMILY NAME | Hendriks |
| SIGNATURE | HENDRIKS M |
| AFFILIATIONS | Netherlands Institute for Health Services Research |
| ORCID | 0000-0002-7924-6294 |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 4 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2013 |
| H-INDEX | 1 |
The value of cognitive interviewing for optimizing a patient experience survey
This mixed-methods study uses both cognitive interviewing and a quantitative field test to provide empirical evidence on the value of cognitive interviewing for questionnaire development. Ten interviews were conducted with a questionnaire on patient experiences with cataract surgery (75-item consumer quality index cataract), using both thinking-aloud and probing techniques. Interviews were recorded and transcribed verbatim, problems were coded wi…
Consumers’ interpretation and use of comparative information on the quality of health care
Background Public reports about health‐care quality have not been effectively used by consumers thus far. A possible explanation is inadequate presentation of the information. Objective To assess which presentation features contribute to consumers’ correct interpretation and effective use of comparative health‐care quality information and to examine the influence of consumer characteristics. Design Fictitious Consumer Quality Index (CQI) data on …
The intention to switch health insurer and actual switching behaviour
Background Several western countries have introduced managed competition in their health care system. In the Netherlands, a new health insurance law was introduced in January 2006 making it easier to switch health insurer each year. Objective The objective was to measure people’s intention to switch health insurer and actual switching behaviour. We also examined whether some groups were less inclined to switch health insurer and/or had more diffi…
How do healthcare consumers process and evaluate comparative healthcare information? A qualitative study using cognitive interviews
Several barriers to an effective use of comparative healthcare information were identified, such as too much information and the ambiguity of terms presented on websites. Particularly important for future research is the question of how comparative healthcare information can be integrated with alternative information, such as patient reviews on the Internet. Furthermore, the readability of quality of care concepts is an issue that needs further a…
Using Multilevel Modeling to Assess Case-Mix Adjusters in Consumer Experience Surveys in Health Care
BACKGROUND: Ratings on the quality of healthcare from the consumer's perspective need to be adjusted for consumer characteristics to ensure fair and accurate comparisons between healthcare providers or health plans. Although multilevel analysis is already considered an appropriate method for analyzing healthcare performance data, it has rarely been used to assess case-mix adjustment of such data. The purpose of this article is to investigate whet…
Can the distress-signal and arousal-reduction views of crying be reconciled? Evidence from the cardiovascular system
Theorists have staked out two ostensibly opposing views of human crying as either an arousing behavior that signals distress or a soothing behavior that reduces arousal after distress. The present study examined whether these views of crying might be reconciled by attending to physiological changes that unfold over crying episodes. Sixty female students watched neutral and cry-eliciting films while autonomic physiology, including respiratory sinu…
The value of cognitive interviewing for optimizing a patient experience survey
This mixed-methods study uses both cognitive interviewing and a quantitative field test to provide empirical evidence on the value of cognitive interviewing for questionnaire development. Ten interviews were conducted with a questionnaire on patient experiences with cataract surgery (75-item consumer quality index cataract), using both thinking-aloud and probing techniques. Interviews were recorded and transcribed verbatim, problems were coded wi…
Can the distress-signal and arousal-reduction views of crying be reconciled? Evidence from the cardiovascular system
Theorists have staked out two ostensibly opposing views of human crying as either an arousing behavior that signals distress or a soothing behavior that reduces arousal after distress. The present study examined whether these views of crying might be reconciled by attending to physiological changes that unfold over crying episodes. Sixty female students watched neutral and cry-eliciting films while autonomic physiology, including respiratory sinu…
How do healthcare consumers process and evaluate comparative healthcare information? A qualitative study using cognitive interviews
Several barriers to an effective use of comparative healthcare information were identified, such as too much information and the ambiguity of terms presented on websites. Particularly important for future research is the question of how comparative healthcare information can be integrated with alternative information, such as patient reviews on the Internet. Furthermore, the readability of quality of care concepts is an issue that needs further a…
Using Multilevel Modeling to Assess Case-Mix Adjusters in Consumer Experience Surveys in Health Care
BACKGROUND: Ratings on the quality of healthcare from the consumer's perspective need to be adjusted for consumer characteristics to ensure fair and accurate comparisons between healthcare providers or health plans. Although multilevel analysis is already considered an appropriate method for analyzing healthcare performance data, it has rarely been used to assess case-mix adjustment of such data. The purpose of this article is to investigate whet…
The intention to switch health insurer and actual switching behaviour
Background Several western countries have introduced managed competition in their health care system. In the Netherlands, a new health insurance law was introduced in January 2006 making it easier to switch health insurer each year. Objective The objective was to measure people’s intention to switch health insurer and actual switching behaviour. We also examined whether some groups were less inclined to switch health insurer and/or had more diffi…
Consumers’ interpretation and use of comparative information on the quality of health care
Background Public reports about health‐care quality have not been effectively used by consumers thus far. A possible explanation is inadequate presentation of the information. Objective To assess which presentation features contribute to consumers’ correct interpretation and effective use of comparative health‐care quality information and to examine the influence of consumer characteristics. Design Fictitious Consumer Quality Index (CQI) data on …
The value of cognitive interviewing for optimizing a patient experience survey
This mixed-methods study uses both cognitive interviewing and a quantitative field test to provide empirical evidence on the value of cognitive interviewing for questionnaire development. Ten interviews were conducted with a questionnaire on patient experiences with cataract surgery (75-item consumer quality index cataract), using both thinking-aloud and probing techniques. Interviews were recorded and transcribed verbatim, problems were coded wi…
Psychology (5 works) · Computer Science (4 works) · Health care (4 works) · Medicine (4 works) · Patient Satisfaction in Healthcare (4 works) · Patient-Provider Communication in Healthcare (3 works) · Primary Care and Health Outcomes (3 works) · Clinical Psychology (2 works) · Clinical Psychology (2 works) · Customer Service Quality and Loyalty (2 works)