Utkarsh Shrivastava
Biographic Data
| ID | 5677201 |
|---|---|
| NAME | Utkarsh Shrivastava |
| GIVEN NAMES | Utkarsh |
| FAMILY NAME | Shrivastava |
| SIGNATURE | SHRIVASTAVA U |
| AFFILIATIONS | Western Michigan University |
| ORCID | 0000-0003-1063-1642 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 4 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
The impact of technology frustration and consumer passion on consumer evaluation shift in case of mobile apps
Online consumer ratings play a crucial role in determining a product's long-term success. This study examines the direct impact of consumer technology frustration and consumer passion on app ratings and evaluations over time. Beyond these direct effects, we propose that consumer passion moderates the relationship between technology frustration and evaluations-specifically, passion amplifies the negative impact of frustration, making a double-edge…
The effects of ICT use and ICT Laws on corruption
The effects of ICT use and ICT Laws on corruption
The impact of technology frustration and consumer passion on consumer evaluation shift in case of mobile apps
Online consumer ratings play a crucial role in determining a product's long-term success. This study examines the direct impact of consumer technology frustration and consumer passion on app ratings and evaluations over time. Beyond these direct effects, we propose that consumer passion moderates the relationship between technology frustration and evaluations-specifically, passion amplifies the negative impact of frustration, making a double-edge…
Business (2 works) · Computer Science (2 works) · Psychology (2 works) · Social Psychology (2 works) · Social Psychology (2 works) · Advertising (1 work) · Corruption and Economic Development (1 work) · Crime, Illicit Activities, and Governance (1 work) · Customer Service Quality and Loyalty (1 work) · Deterrence theory (1 work)