Peter K Mills
Biographic Data
| ID | 5691203 |
|---|---|
| NAME | Peter K Mills |
| GIVEN NAMES | Peter K |
| FAMILY NAME | Mills |
| SIGNATURE | MILLS P K |
| AFFILIATIONS | Santa Clara University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 2 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1987 |
| LATEST PUBLICATION YEAR | 1988 |
| H-INDEX | 1 |
Managing Service Industries
Value Structures, Formal Structures, and Technology for Lower Participants in Service Organizations
The effects of technology and formal structures on value structure for lower level individuals in service operations is examined. Service providers (337) in direct contact with clients/customers were surveyed. The results indicate significant relationships among formal structure, task uncertainty, and employee value orientation to customers. Task uncertainty was also found to mediate the relationship between formal structure and value orientation…
Value Structures, Formal Structures, and Technology for Lower Participants in Service Organizations
The effects of technology and formal structures on value structure for lower level individuals in service operations is examined. Service providers (337) in direct contact with clients/customers were surveyed. The results indicate significant relationships among formal structure, task uncertainty, and employee value orientation to customers. Task uncertainty was also found to mediate the relationship between formal structure and value orientation…
Value Structures, Formal Structures, and Technology for Lower Participants in Service Organizations
The effects of technology and formal structures on value structure for lower level individuals in service operations is examined. Service providers (337) in direct contact with clients/customers were surveyed. The results indicate significant relationships among formal structure, task uncertainty, and employee value orientation to customers. Task uncertainty was also found to mediate the relationship between formal structure and value orientation…
Managing Service Industries
Business (2 works) · Economics (2 works) · Marketing (2 works) · Marketing (2 works) · Service (business (2 works) · Computer Science (1 work) · Customer Service Quality and Loyalty (1 work) · Economy (1 work) · Global and Cross-Cultural Management (1 work) · Industrial organization (1 work)