Victor J Roth
Biographic Data
| ID | 5756614 |
|---|---|
| NAME | Victor J Roth |
| GIVEN NAMES | Victor J |
| FAMILY NAME | Roth |
| SIGNATURE | ROTH V J |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 5 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1990 |
| LATEST PUBLICATION YEAR | 1990 |
| H-INDEX | 1 |
Public opinion and the measurement of consumer satisfaction with government services
This paper measures Canadian consumer satisfaction with six government services in two time periods, 1983 and 1988. A taxonomy of government services is developed based on heterogeneity of consumer needs and extent of consumer experience with government services. This framework is used to organize the analysis of regional and demographic differences between satisfied and dissatisfied individuals. Results of the study indicate that the majority of…
Public opinion and the measurement of consumer satisfaction with government services
This paper measures Canadian consumer satisfaction with six government services in two time periods, 1983 and 1988. A taxonomy of government services is developed based on heterogeneity of consumer needs and extent of consumer experience with government services. This framework is used to organize the analysis of regional and demographic differences between satisfied and dissatisfied individuals. Results of the study indicate that the majority of…
Public opinion and the measurement of consumer satisfaction with government services
This paper measures Canadian consumer satisfaction with six government services in two time periods, 1983 and 1988. A taxonomy of government services is developed based on heterogeneity of consumer needs and extent of consumer experience with government services. This framework is used to organize the analysis of regional and demographic differences between satisfied and dissatisfied individuals. Results of the study indicate that the majority of…
Business (1 work) · Customer Service Quality and Loyalty (1 work) · Government (linguistics (1 work) · Humanities (1 work) · Philosophy (1 work) · Philosophy (1 work) · Political science (1 work)