Rob Cluley
Biographic Data
| ID | 5788860 |
|---|---|
| NAME | Rob Cluley |
| GIVEN NAMES | Rob |
| FAMILY NAME | Cluley |
| SIGNATURE | CLULEY R |
| AFFILIATIONS | Nottingham University Business School, UK, |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 3 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2017 |
| H-INDEX | 1 |
Hearing music in service interactions
There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – first, how workers hear, and respond to, the music soundsc…
Hearing music in service interactions
There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – first, how workers hear, and respond to, the music soundsc…
Hearing music in service interactions
There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – first, how workers hear, and respond to, the music soundsc…
Advertising (1 work) · Bridge (graph theory (1 work) · Business (1 work) · Consumer Retail Behavior Studies (1 work) · Emotional Labor in Professions (1 work) · Empirical evidence (1 work) · Empirical research (1 work) · Epistemology (1 work) · Marketing (1 work) · Marketing (1 work)