Sarah Burton-Taylor
Dados Biográficos
| ID | 5789411 |
|---|---|
| NOME | Sarah Burton-Taylor |
| PRENOMES | Sarah |
| SOBRENOME | Burton-Taylor |
| ASSINATURA | BURTON-TAYLOR S |
| AFILIAÇÕES | Web Usability Partnership |
| VERIFICADO | Não |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAÇÕES | 4 |
| TOTAL COMO AUTOR | 1 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2007 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2007 |
| ÍNDICE H | 1 |
Inter-team coordination activities as a source of customer satisfaction
This article reports the results of a micro-level study into firm resources. It involved a comparative qualitative study of the activities contributing to service delivery in two similar but differentially performing divisions, one perceived by customers to be a high quality provider, the other a lower quality provider. The results indicate that there were differences in the incidence of inter-team coordination activities and that effective inter…
Inter-team coordination activities as a source of customer satisfaction
This article reports the results of a micro-level study into firm resources. It involved a comparative qualitative study of the activities contributing to service delivery in two similar but differentially performing divisions, one perceived by customers to be a high quality provider, the other a lower quality provider. The results indicate that there were differences in the incidence of inter-team coordination activities and that effective inter…
Inter-team coordination activities as a source of customer satisfaction
This article reports the results of a micro-level study into firm resources. It involved a comparative qualitative study of the activities contributing to service delivery in two similar but differentially performing divisions, one perceived by customers to be a high quality provider, the other a lower quality provider. The results indicate that there were differences in the incidence of inter-team coordination activities and that effective inter…
Business (1 obras) · Computer Science (1 obras) · Customer satisfaction (1 obras) · Customer Service Quality and Loyalty (1 obras) · Innovation and Knowledge Management (1 obras) · Knowledge management (1 obras) · Marketing (1 obras) · Marketing (1 obras) · Process management (1 obras) · Quality (philosophy (1 obras)