Sumita Raghuram
Biographic Data
| ID | 5789844 |
|---|---|
| NAME | Sumita Raghuram |
| GIVEN NAMES | Sumita |
| FAMILY NAME | Raghuram |
| SIGNATURE | RAGHURAM S |
| AFFILIATIONS | Pennsylvania State University |
| ORCID | 0000-0002-7093-0807 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 18 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2006 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 3 |
Virtual Work
Virtual work is the new normal, with employees working from dispersed locations and interacting using computer-mediated communication. Despite the growth in virtual work research, it has tended to occur in siloes focused on different types of virtual work (e.g., virtual teams and telecommuting) that are grounded in different research traditions. This limits opportunities to leverage research across these different domains. We use a co-citation an…
Identities on call
Call center agents located in India present themselves at work in a manner that stands in stark contrast to their non-work identities. The impression management tactics they use include using Western names, foreign accents, and scripts that convey physical proximity to customers. This study examines the cognitive demands placed on call center agents as they manage such impressions. The data show that the cultural differences between customers and…
Teleworker knowledge sharing and the role of altered relational and technological interactions
Given the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape k…
Communication Patterns as Determinants of Organizational Identification in a Virtual Organization
Recent advances in information technologies provide employees the freedom to work from any place and at any time. Such temporal and spatial dispersion, however, threatens the very meaning of firms. We suggest that organizational identification may be the critical glue linking virtual workers and their organizations. We explore the role that information technologies play in the creation and maintenance of a common identity among decoupled organiza…
Identities on call
Call center agents located in India present themselves at work in a manner that stands in stark contrast to their non-work identities. The impression management tactics they use include using Western names, foreign accents, and scripts that convey physical proximity to customers. This study examines the cognitive demands placed on call center agents as they manage such impressions. The data show that the cultural differences between customers and…
Teleworker knowledge sharing and the role of altered relational and technological interactions
Given the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape k…
Communication Patterns as Determinants of Organizational Identification in a Virtual Organization
Recent advances in information technologies provide employees the freedom to work from any place and at any time. Such temporal and spatial dispersion, however, threatens the very meaning of firms. We suggest that organizational identification may be the critical glue linking virtual workers and their organizations. We explore the role that information technologies play in the creation and maintenance of a common identity among decoupled organiza…
Communication Patterns as Determinants of Organizational Identification in a Virtual Organization
Recent advances in information technologies provide employees the freedom to work from any place and at any time. Such temporal and spatial dispersion, however, threatens the very meaning of firms. We suggest that organizational identification may be the critical glue linking virtual workers and their organizations. We explore the role that information technologies play in the creation and maintenance of a common identity among decoupled organiza…
Teleworker knowledge sharing and the role of altered relational and technological interactions
Given the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape k…
Identities on call
Call center agents located in India present themselves at work in a manner that stands in stark contrast to their non-work identities. The impression management tactics they use include using Western names, foreign accents, and scripts that convey physical proximity to customers. This study examines the cognitive demands placed on call center agents as they manage such impressions. The data show that the cultural differences between customers and…
Virtual Work
Virtual work is the new normal, with employees working from dispersed locations and interacting using computer-mediated communication. Despite the growth in virtual work research, it has tended to occur in siloes focused on different types of virtual work (e.g., virtual teams and telecommuting) that are grounded in different research traditions. This limits opportunities to leverage research across these different domains. We use a co-citation an…
Computer Science (4 works) · Engineering (3 works) · Knowledge management (3 works) · Knowledge Management and Sharing (3 works) · Psychology (3 works) · Sociology (3 works) · Identity (music (2 works) · Political science (2 works) · Public relations (2 works) · Social Psychology (2 works)