Eunice Barbara C Novio
Biographic Data
| ID | 5855078 |
|---|---|
| NAME | Eunice Barbara C Novio |
| GIVEN NAMES | Eunice Barbara C |
| FAMILY NAME | Novio |
| SIGNATURE | NOVIO E B C |
| AFFILIATIONS | Vongchavalitkul University |
| ORCID | 0000-0003-3765-449X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Strategic deception in call centers
The literature indicated that deceivers in face-to-face communication experience psychological strains derived from guilt or distress associated with violating conversational rules. We proposed that this also applies to telephone-mediated deception. Drawing insights from the theoretical and empirical literature, we surmised that strategic trickery utilized by outsourced call center agents would elicit adverse psychological reactions that have unf…
Marcos presidency and the challenges to journalists and educators in the Philippines
No prominent works on this page.
Marcos presidency and the challenges to journalists and educators in the Philippines
Strategic deception in call centers
The literature indicated that deceivers in face-to-face communication experience psychological strains derived from guilt or distress associated with violating conversational rules. We proposed that this also applies to telephone-mediated deception. Drawing insights from the theoretical and empirical literature, we surmised that strategic trickery utilized by outsourced call center agents would elicit adverse psychological reactions that have unf…
Asian Culture and Media Studies (1 work) · Cognition (1 work) · Cognitive dissonance (1 work) · Computer Science (1 work) · Deception (1 work) · Emotional Labor in Professions (1 work) · Emotions and Moral Behavior (1 work) · Hong Kong and Taiwan Politics (1 work) · Job Satisfaction and Organizational Behavior (1 work) · Law (1 work)