Shu Tian-Cole
Biographic Data
| ID | 5857763 |
|---|---|
| NAME | Shu Tian-Cole |
| GIVEN NAMES | Shu |
| FAMILY NAME | Tian-Cole |
| SIGNATURE | TIAN-COLE S |
| AFFILIATIONS | University of Missouri |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 59 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2002 |
| LATEST PUBLICATION YEAR | 2003 |
| H-INDEX | 2 |
A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection
Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences. Its central components are recognition of the distinction between quality of performance and quality of experience, and those between individual transactions and global or overall satisfaction and quality. At the transaction level, satis…
An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge
A model was developed in which quality of performance and quality of experience were conceptualized as direct antecedents of overall service quality and visitor satisfaction, which influence behavioral intentions. Eight hypotheses postulating the interrelationships between these five constructs were tested using structural equation modeling. Data for the study were collected from 282 visitors to a wildlife refuge. Seven of the eight hypotheses we…
An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge
A model was developed in which quality of performance and quality of experience were conceptualized as direct antecedents of overall service quality and visitor satisfaction, which influence behavioral intentions. Eight hypotheses postulating the interrelationships between these five constructs were tested using structural equation modeling. Data for the study were collected from 282 visitors to a wildlife refuge. Seven of the eight hypotheses we…
A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection
Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences. Its central components are recognition of the distinction between quality of performance and quality of experience, and those between individual transactions and global or overall satisfaction and quality. At the transaction level, satis…
An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge
A model was developed in which quality of performance and quality of experience were conceptualized as direct antecedents of overall service quality and visitor satisfaction, which influence behavioral intentions. Eight hypotheses postulating the interrelationships between these five constructs were tested using structural equation modeling. Data for the study were collected from 282 visitors to a wildlife refuge. Seven of the eight hypotheses we…
A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection
Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences. Its central components are recognition of the distinction between quality of performance and quality of experience, and those between individual transactions and global or overall satisfaction and quality. At the transaction level, satis…
Applied Psychology (2 works) · Applied Psychology (2 works) · Business (2 works) · Computer Science (2 works) · Customer Service Quality and Loyalty (2 works) · Diverse Aspects of Tourism Research (2 works) · Marketing (2 works) · Psychology (2 works) · Quality (philosophy (2 works) · Service (business (2 works)