Laura C Hand
Biographic Data
| ID | 5916716 |
|---|---|
| NAME | Laura C Hand |
| GIVEN NAMES | Laura C |
| FAMILY NAME | Hand |
| SIGNATURE | HAND L C |
| AFFILIATIONS | University of North Dakota |
| ORCID | 0000-0001-9449-917X |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 37 |
| AUTHOR COUNT | 10 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 5 |
Re-envisioning the Role of “Big Data” in the Nonprofit Sector
Use of big data in the nonprofit sector is on the rise as a part of a trend toward “data-driven” management. While big data has its critics, few have addressed fundamental ontological and epistemological issues big data presents for the nonprofit sector. In this article, we address some of these issues including most prominently the notion that big data are value neutral and divorced from context. Drawing on data feminism, an intersectional femin…
Examining the “in-between” of public encounters
Face-to-face encounters, where public administrators and citizens interact, are one of the primary ways the public experiences the state. Recognized as crucial to the relationship between citizens and government for decades, scholarship on public encounters has developed around understanding the legal, organizational, and individual factors that affect the decision making of street-level bureaucrats. Research argues that what happens within publi…
We’re keeping everything together with Band-Aids”
The Bakken region of the US recently experienced an oil boom, resulting in population growth and social change, including increased family violence. Drawing on care work literature, we ask: how might rural resource development impact the care work associated with services for domestic violence survivors? Utilising thematic analysis techniques, we examine data from in-depth interviews conducted with 50 care workers. We find that oil booms: (1) cre…
Accomplishing the Public Encounter
Public encounters between street-level bureaucrats and citizens predominantly function through interpersonal interactions. However, there has been relatively little study of the role of talk, what we refer to as language-in-use, in accomplishing the tasks and related objectives within the encounter. This oversight has limited our understanding of the collaborative, negotiated process of public encounters, rendered citizens mostly invisible, and l…
A Virtuous Hearer
The traditional street-level bureaucracy literature views public encounters, the interaction between frontline service providers and the people they serve, as inherently problematic and oppressive to both sides. However, an oft-ignored part of this relationship between the state and its citizens are the communicative practices employed when the two meet, which produce and reproduce social meaning and identities, a possible source of injustice. Ep…
Maintaining neutrality
Producing a Vision of the Self-Governing Mother
Street-level bureaucrats in social welfare programs often interact with program participants in coproductive environments where program objectives cannot be achieved without participant behavior change. In these environments, interactions are expected to help produce participant outcomes, a process that has been underexamined. This study investigates interactions and analyzes practices employed by street-level bureaucrats to encourage behavior ch…
Designing Hope
Rationales used to legitimize forced dispersal and mixed-income housing policies are socially constructed based on assumptions about concentrated poverty. This study evaluates qualitative data on public housing residents who were in the process of being dispersed as part of a HOPE VI program in order to examine their thoughts about their original home and neighborhood. Residents’ thoughts about their neighborhood are compared to policy rationales…
You Have One Friend Request
Local governments in the Phoenix metropolitan area have begun to create official government Facebook pages as an additional way to reach citizens. Using social media at the local government level seems to offer the promise of increased citizen engagement, reaching citizens on a common platform and allowing for citizen comments. This article explores those cities' Facebook pages for evidence of citizen engagement from the perspective of Farmer's s…
Staking My Claim on the Study of Public Administration
You Have One Friend Request
Local governments in the Phoenix metropolitan area have begun to create official government Facebook pages as an additional way to reach citizens. Using social media at the local government level seems to offer the promise of increased citizen engagement, reaching citizens on a common platform and allowing for citizen comments. This article explores those cities' Facebook pages for evidence of citizen engagement from the perspective of Farmer's s…
Designing Hope
Rationales used to legitimize forced dispersal and mixed-income housing policies are socially constructed based on assumptions about concentrated poverty. This study evaluates qualitative data on public housing residents who were in the process of being dispersed as part of a HOPE VI program in order to examine their thoughts about their original home and neighborhood. Residents’ thoughts about their neighborhood are compared to policy rationales…
A Virtuous Hearer
The traditional street-level bureaucracy literature views public encounters, the interaction between frontline service providers and the people they serve, as inherently problematic and oppressive to both sides. However, an oft-ignored part of this relationship between the state and its citizens are the communicative practices employed when the two meet, which produce and reproduce social meaning and identities, a possible source of injustice. Ep…
Maintaining neutrality
Producing a Vision of the Self-Governing Mother
Street-level bureaucrats in social welfare programs often interact with program participants in coproductive environments where program objectives cannot be achieved without participant behavior change. In these environments, interactions are expected to help produce participant outcomes, a process that has been underexamined. This study investigates interactions and analyzes practices employed by street-level bureaucrats to encourage behavior ch…
Examining the “in-between” of public encounters
Face-to-face encounters, where public administrators and citizens interact, are one of the primary ways the public experiences the state. Recognized as crucial to the relationship between citizens and government for decades, scholarship on public encounters has developed around understanding the legal, organizational, and individual factors that affect the decision making of street-level bureaucrats. Research argues that what happens within publi…
Re-envisioning the Role of “Big Data” in the Nonprofit Sector
Use of big data in the nonprofit sector is on the rise as a part of a trend toward “data-driven” management. While big data has its critics, few have addressed fundamental ontological and epistemological issues big data presents for the nonprofit sector. In this article, we address some of these issues including most prominently the notion that big data are value neutral and divorced from context. Drawing on data feminism, an intersectional femin…
You Have One Friend Request
Local governments in the Phoenix metropolitan area have begun to create official government Facebook pages as an additional way to reach citizens. Using social media at the local government level seems to offer the promise of increased citizen engagement, reaching citizens on a common platform and allowing for citizen comments. This article explores those cities' Facebook pages for evidence of citizen engagement from the perspective of Farmer's s…
Staking My Claim on the Study of Public Administration
Designing Hope
Rationales used to legitimize forced dispersal and mixed-income housing policies are socially constructed based on assumptions about concentrated poverty. This study evaluates qualitative data on public housing residents who were in the process of being dispersed as part of a HOPE VI program in order to examine their thoughts about their original home and neighborhood. Residents’ thoughts about their neighborhood are compared to policy rationales…
Producing a Vision of the Self-Governing Mother
Street-level bureaucrats in social welfare programs often interact with program participants in coproductive environments where program objectives cannot be achieved without participant behavior change. In these environments, interactions are expected to help produce participant outcomes, a process that has been underexamined. This study investigates interactions and analyzes practices employed by street-level bureaucrats to encourage behavior ch…
Accomplishing the Public Encounter
Public encounters between street-level bureaucrats and citizens predominantly function through interpersonal interactions. However, there has been relatively little study of the role of talk, what we refer to as language-in-use, in accomplishing the tasks and related objectives within the encounter. This oversight has limited our understanding of the collaborative, negotiated process of public encounters, rendered citizens mostly invisible, and l…
A Virtuous Hearer
The traditional street-level bureaucracy literature views public encounters, the interaction between frontline service providers and the people they serve, as inherently problematic and oppressive to both sides. However, an oft-ignored part of this relationship between the state and its citizens are the communicative practices employed when the two meet, which produce and reproduce social meaning and identities, a possible source of injustice. Ep…
Maintaining neutrality
We’re keeping everything together with Band-Aids”
The Bakken region of the US recently experienced an oil boom, resulting in population growth and social change, including increased family violence. Drawing on care work literature, we ask: how might rural resource development impact the care work associated with services for domestic violence survivors? Utilising thematic analysis techniques, we examine data from in-depth interviews conducted with 50 care workers. We find that oil booms: (1) cre…
Re-envisioning the Role of “Big Data” in the Nonprofit Sector
Use of big data in the nonprofit sector is on the rise as a part of a trend toward “data-driven” management. While big data has its critics, few have addressed fundamental ontological and epistemological issues big data presents for the nonprofit sector. In this article, we address some of these issues including most prominently the notion that big data are value neutral and divorced from context. Drawing on data feminism, an intersectional femin…
Examining the “in-between” of public encounters
Face-to-face encounters, where public administrators and citizens interact, are one of the primary ways the public experiences the state. Recognized as crucial to the relationship between citizens and government for decades, scholarship on public encounters has developed around understanding the legal, organizational, and individual factors that affect the decision making of street-level bureaucrats. Research argues that what happens within publi…
Sociology (10 works) · Political science (9 works) · Law (6 works) · Law (6 works) · Public relations (6 works) · Social science (5 works) · Psychology (4 works) · Public Policy and Administration Research (4 works) · Computer Science (3 works) · Homelessness and Social Issues (3 works)