Gabriella Scaramuzzino
Biographic Data
| ID | 5985029 |
|---|---|
| NAME | Gabriella Scaramuzzino |
| GIVEN NAMES | Gabriella |
| FAMILY NAME | Scaramuzzino |
| SIGNATURE | SCARAMUZZINO G |
| AFFILIATIONS | Lund University |
| ORCID | 0000-0002-0652-9357 |
| VERIFIED | Yes |
| TOTAL WORKS | 14 |
| TOTAL CITATIONS | 41 |
| WORKS AS AUTHOR | 14 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
Rediscovering uncertainty in social work
Uncertainty has long been discussed in social work as an inherent element of professional practice. The present paper extends this discussion into the realm of digital social work. It reports a study of anonymous text-based online counselling provided by the social services in Sweden. We explore what kind of uncertainty is evoked when social workers respond to anonymous users through online platforms, and how this uncertainty is related to the co…
The distant, the capable and trustworthy, and the digitally skilled—the production of client roles in municipal activation and social assistance services using automated decision-making
While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the performance of ADM policy in social assistance organisations working from an activation perspective is not merely a passive way of processing clients within the constraints of a given institution…
I feel good here’
The aim of this article is to understand how a group of subsidised employees constructed a collective identity and symbolic community, and the role the municipal labour market programme played in that process. Further, it explores whether and how a shared collective identity and symbolic community may provide an explanation for how the ‘successful intervention/lock-in effect paradox’ occurs when using subsidised employment as an activation interv…
Powerful and Vulnerable
This article compares Swedish social workers, teachers, and journalists’ experiences of workplace violence. It addresses similarities and differences between the three professional groups in terms of who exposed them to workplace violence, what it was about, and what triggered it. The article is based on an online survey study, and the findings suggest that consumer-related violence from target groups was the most common among all three professio…
Citizens’ experiences of enablers and barriers to obtaining digital citizenship
This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…
Digitalization, stress, and social worker–client relationships during the Covid-19 pandemic
The COVID-19 pandemic has dramatically changed the possibilities for people to interact and communicate. This article examines Swedish social workers’ experiences of the extent to which the COVID-19 pandemic has affected the use of digital tools in their work, and whether this use has affected the social worker–client relationship and their stress levels. The article draws on a web survey (N = 541) via a quantitative analysis of responses and a q…
Digital resource abundance
This article explores how and why some online protests manage to gain digital resource abundance, that is, mobilising large numbers of people and attracting wide interest and support in a short space of time. The study focuses on the case of the Swedish Petrol Uprising 2.0 which after a few months managed to mobilise 630,000 members on Facebook. The article expands established theories on online mobilisation by stressing the structural elements o…
Shrinking or expanding access to civic space? The consequences of hate speech, threats and harassment within Swedish civil society
Previous research has focused on how governments and public authorities can limit civil society organisations’ (CSOs) autonomy by shrinking their operational civic space and their democratic functions. There has been less attention paid to how other external actors and types of pressure might restrict access to civic space and how it can induce coping responses on both an individual and organizational level. This article draws on an interview stu…
The Phoenix syndrome
The development of social media challenges the established conceptualizations of resources in social movements. While previous theories largely illustrated social movements as constantly searching for new and more resources, the development of social media has allowed some actors to gather and mobilize extensive resources rapidly, calling for an analysis of resource abundance. The aim of this article is to analyse how netroots organizations strat…
The social worker-client relationship in the digital era
The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…
Membership in the digital era
The aim of the article is to explore trade unions’ use of Internet and social media in communicating with members and to understand membership in the digital era. A point of departure is that new forms of relationships between individuals and organizations are on the rise as our present societies become more digitalized, which has changed how citizens interact, mobilize, and organize. Digitalization has been discussed as a driving factor behind m…
Workplace violence
Although many theories have been developed and a great amount of research has been conducted on autonomy and professional discretion, knowledge on the extent to which fear of being subjected to workplace violence might restrict such autonomy and professional discretion being used is limited. This article draws on a survey study (N=1,236) and compares the experiences of workplace violence of Swedish social workers, teachers and journalists. The ai…
The logics of digital advocacy
A growing body of research highlights how the Internet and social media offer new platforms for advocacy. This article contributes to the debates on digital advocacy by combining interest group and social media studies and present the notions of digital access politics, digital information politics, and digital protest politics for a comprehensive analysis of digital advocacy. Based on a netnographic study of two highly different advocacy groups …
The weapon of a new generation?—Swedish Civil Society Organizations’ use of social media to influence politics
The article examines the extent of and factors behind Civil Society Organizations’ (CSOs’) use of social media to influence politics compared with nondigital political strategies, that is, using the traditional media and demonstrations. Taking stock of previous research on information and communication technologies, social media, and political influence, the relevance of four sets of factors is tested: resources, resource dependency, geographic l…
The social worker-client relationship in the digital era
The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…
The logics of digital advocacy
A growing body of research highlights how the Internet and social media offer new platforms for advocacy. This article contributes to the debates on digital advocacy by combining interest group and social media studies and present the notions of digital access politics, digital information politics, and digital protest politics for a comprehensive analysis of digital advocacy. Based on a netnographic study of two highly different advocacy groups …
The weapon of a new generation?—Swedish Civil Society Organizations’ use of social media to influence politics
The article examines the extent of and factors behind Civil Society Organizations’ (CSOs’) use of social media to influence politics compared with nondigital political strategies, that is, using the traditional media and demonstrations. Taking stock of previous research on information and communication technologies, social media, and political influence, the relevance of four sets of factors is tested: resources, resource dependency, geographic l…
Shrinking or expanding access to civic space? The consequences of hate speech, threats and harassment within Swedish civil society
Previous research has focused on how governments and public authorities can limit civil society organisations’ (CSOs) autonomy by shrinking their operational civic space and their democratic functions. There has been less attention paid to how other external actors and types of pressure might restrict access to civic space and how it can induce coping responses on both an individual and organizational level. This article draws on an interview stu…
Citizens’ experiences of enablers and barriers to obtaining digital citizenship
This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…
The Phoenix syndrome
The development of social media challenges the established conceptualizations of resources in social movements. While previous theories largely illustrated social movements as constantly searching for new and more resources, the development of social media has allowed some actors to gather and mobilize extensive resources rapidly, calling for an analysis of resource abundance. The aim of this article is to analyse how netroots organizations strat…
Workplace violence
Although many theories have been developed and a great amount of research has been conducted on autonomy and professional discretion, knowledge on the extent to which fear of being subjected to workplace violence might restrict such autonomy and professional discretion being used is limited. This article draws on a survey study (N=1,236) and compares the experiences of workplace violence of Swedish social workers, teachers and journalists. The ai…
The weapon of a new generation?—Swedish Civil Society Organizations’ use of social media to influence politics
The article examines the extent of and factors behind Civil Society Organizations’ (CSOs’) use of social media to influence politics compared with nondigital political strategies, that is, using the traditional media and demonstrations. Taking stock of previous research on information and communication technologies, social media, and political influence, the relevance of four sets of factors is tested: resources, resource dependency, geographic l…
The logics of digital advocacy
A growing body of research highlights how the Internet and social media offer new platforms for advocacy. This article contributes to the debates on digital advocacy by combining interest group and social media studies and present the notions of digital access politics, digital information politics, and digital protest politics for a comprehensive analysis of digital advocacy. Based on a netnographic study of two highly different advocacy groups …
Membership in the digital era
The aim of the article is to explore trade unions’ use of Internet and social media in communicating with members and to understand membership in the digital era. A point of departure is that new forms of relationships between individuals and organizations are on the rise as our present societies become more digitalized, which has changed how citizens interact, mobilize, and organize. Digitalization has been discussed as a driving factor behind m…
Workplace violence
Although many theories have been developed and a great amount of research has been conducted on autonomy and professional discretion, knowledge on the extent to which fear of being subjected to workplace violence might restrict such autonomy and professional discretion being used is limited. This article draws on a survey study (N=1,236) and compares the experiences of workplace violence of Swedish social workers, teachers and journalists. The ai…
The Phoenix syndrome
The development of social media challenges the established conceptualizations of resources in social movements. While previous theories largely illustrated social movements as constantly searching for new and more resources, the development of social media has allowed some actors to gather and mobilize extensive resources rapidly, calling for an analysis of resource abundance. The aim of this article is to analyse how netroots organizations strat…
The social worker-client relationship in the digital era
The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…
Digitalization, stress, and social worker–client relationships during the Covid-19 pandemic
The COVID-19 pandemic has dramatically changed the possibilities for people to interact and communicate. This article examines Swedish social workers’ experiences of the extent to which the COVID-19 pandemic has affected the use of digital tools in their work, and whether this use has affected the social worker–client relationship and their stress levels. The article draws on a web survey (N = 541) via a quantitative analysis of responses and a q…
Digital resource abundance
This article explores how and why some online protests manage to gain digital resource abundance, that is, mobilising large numbers of people and attracting wide interest and support in a short space of time. The study focuses on the case of the Swedish Petrol Uprising 2.0 which after a few months managed to mobilise 630,000 members on Facebook. The article expands established theories on online mobilisation by stressing the structural elements o…
Shrinking or expanding access to civic space? The consequences of hate speech, threats and harassment within Swedish civil society
Previous research has focused on how governments and public authorities can limit civil society organisations’ (CSOs) autonomy by shrinking their operational civic space and their democratic functions. There has been less attention paid to how other external actors and types of pressure might restrict access to civic space and how it can induce coping responses on both an individual and organizational level. This article draws on an interview stu…
Powerful and Vulnerable
This article compares Swedish social workers, teachers, and journalists’ experiences of workplace violence. It addresses similarities and differences between the three professional groups in terms of who exposed them to workplace violence, what it was about, and what triggered it. The article is based on an online survey study, and the findings suggest that consumer-related violence from target groups was the most common among all three professio…
Citizens’ experiences of enablers and barriers to obtaining digital citizenship
This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…
Rediscovering uncertainty in social work
Uncertainty has long been discussed in social work as an inherent element of professional practice. The present paper extends this discussion into the realm of digital social work. It reports a study of anonymous text-based online counselling provided by the social services in Sweden. We explore what kind of uncertainty is evoked when social workers respond to anonymous users through online platforms, and how this uncertainty is related to the co…
The distant, the capable and trustworthy, and the digitally skilled—the production of client roles in municipal activation and social assistance services using automated decision-making
While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the performance of ADM policy in social assistance organisations working from an activation perspective is not merely a passive way of processing clients within the constraints of a given institution…
I feel good here’
The aim of this article is to understand how a group of subsidised employees constructed a collective identity and symbolic community, and the role the municipal labour market programme played in that process. Further, it explores whether and how a shared collective identity and symbolic community may provide an explanation for how the ‘successful intervention/lock-in effect paradox’ occurs when using subsidised employment as an activation interv…
Political science (13 works) · Public relations (12 works) · Sociology (11 works) · Law (8 works) · Computer Science (7 works) · Law (7 works) · Psychology (7 works) · Social media (7 works) · Social Media and Politics (6 works) · Social Psychology (5 works)