Roland K Yeo
Biographic Data
| ID | 6084948 |
|---|---|
| NAME | Roland K Yeo |
| GIVEN NAMES | Roland K |
| FAMILY NAME | Yeo |
| SIGNATURE | YEO R K |
| AFFILIATIONS | King Fahd University of Petroleum and Minerals |
| ORCID | 0000-0002-4203-1046 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Know thyself
Get ready to shift
Getting lost to be found
Purpose The purpose of this paper is to draw on the direct experience of a practitioner undertaking real-time research in his organization to offer insights into the dual role of practical insider and theoretical outsider. The duality helps the researcher to live “in” and think “out” of the research context to develop a theory for practice and then transpose it to a practice for theory through the collaboration of an external theoretical insider.…
Servicing service quality in higher education
Purpose The purpose of this paper is to discuss the importance of service quality as a means of achieving long‐term competitive advantage in higher education. It further seeks to explore the influences of customer expectation, course design and delivery as well as learning support on service quality. Design/methodology/approach The paper presents the findings of a qualitative study conducted in a Singapore tertiary institution where in‐depth inte…
No prominent works on this page.
Servicing service quality in higher education
Purpose The purpose of this paper is to discuss the importance of service quality as a means of achieving long‐term competitive advantage in higher education. It further seeks to explore the influences of customer expectation, course design and delivery as well as learning support on service quality. Design/methodology/approach The paper presents the findings of a qualitative study conducted in a Singapore tertiary institution where in‐depth inte…
Getting lost to be found
Purpose The purpose of this paper is to draw on the direct experience of a practitioner undertaking real-time research in his organization to offer insights into the dual role of practical insider and theoretical outsider. The duality helps the researcher to live “in” and think “out” of the research context to develop a theory for practice and then transpose it to a practice for theory through the collaboration of an external theoretical insider.…
Get ready to shift
Know thyself
Business (3 works) · Political science (3 works) · Sociology (3 works) · Computer Science (2 works) · Law (2 works) · Marketing (2 works) · Originality (2 works) · Psychology (2 works) · Qualitative research (2 works) · Value (mathematics (2 works)