Hazel Qureshi
Biographic Data
| ID | 6105002 |
|---|---|
| NAME | Hazel Qureshi |
| GIVEN NAMES | Hazel |
| FAMILY NAME | Qureshi |
| SIGNATURE | QURESHI H |
| AFFILIATIONS | The Personal Social Services Research Unit University of Kent at Canterbury |
| VERIFIED | No |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 23 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1979 |
| LATEST PUBLICATION YEAR | 2004 |
| H-INDEX | 3 |
User satisfaction surveys and cognitive question testing in the public sector
Obtaining feedback from service users is a key element of the UK Labour Government's agenda for modernization of the public sector. This reflects a growing international trend in Europe and North America. Recognized difficulties in taking an approach to performance assessment based on the concept of user satisfaction are outlined. Ascertaining the views of people who use personal social services poses particular challenges which result from the l…
A response to Dempster and Donnelly 'Outcome Measurement and Service Evaluation--a note on research design
Dempster and Donnelly (vol 32 (3) of this journal) described the use of an adaptation of the PGI (Patient Generated Index) to assess the impact of an intensive domiciliary care scheme for people discharged from hospital. Their example raises many import ant issues at a time when intermediate care is high on the Government agenda for older people, and large sums of money are being spent on providing, and evaluating, social and health care after ho…
Community care and independence
In the UK there is currently a new focus on the basic purpose and objectives of services, not on organizational structure or the efficiency of the systems alone, but on the outcome of services for people who receive them. The Labour government has defined the promotion of independence as a priority for health and social services, but this outcome can be interpreted in a variety of ways which may not be compatible. As part of a programme of resear…
Outcomes of social care for adults
This paper discusses the findings of three studies of perspectives on social care outcomes undertaken by the Social Policy Research Unit (SPRU) at the University of York. The findings are related to conceptual and policy issues relevant to the idea of using outcome information in assessing performance. Respondents were managers in social services, academics, and organizations of disabled people, older people and carers. People gave their views on…
A Research Note on the Hierarchy of Obligations among Informal Carers – A Response to Finch and Mason
Finch and Mason (1990) have recently referred to various articles, by myself and others, concerning the hierarchy of obligations among network members, in relation to decision-making about the provision of practical help to elderly people. In their fascinating and informative case study, Finch and Mason argue that this hierarchy is best viewed as a normative belief which influences negotiation within families, rather than as a way of predicting p…
The Caring Relationship
This book takes a close look at family relationships at the end of the life cycle. Based on a representative sample of people aged 75 or more in a major British city, it investigates in depth what the
Motivations and Rewards of Volunteers and Informal Care Givers
Community care and independence
In the UK there is currently a new focus on the basic purpose and objectives of services, not on organizational structure or the efficiency of the systems alone, but on the outcome of services for people who receive them. The Labour government has defined the promotion of independence as a priority for health and social services, but this outcome can be interpreted in a variety of ways which may not be compatible. As part of a programme of resear…
Outcomes of social care for adults
This paper discusses the findings of three studies of perspectives on social care outcomes undertaken by the Social Policy Research Unit (SPRU) at the University of York. The findings are related to conceptual and policy issues relevant to the idea of using outcome information in assessing performance. Respondents were managers in social services, academics, and organizations of disabled people, older people and carers. People gave their views on…
User satisfaction surveys and cognitive question testing in the public sector
Obtaining feedback from service users is a key element of the UK Labour Government's agenda for modernization of the public sector. This reflects a growing international trend in Europe and North America. Recognized difficulties in taking an approach to performance assessment based on the concept of user satisfaction are outlined. Ascertaining the views of people who use personal social services poses particular challenges which result from the l…
Motivations and Rewards of Volunteers and Informal Care Givers
The Caring Relationship
This book takes a close look at family relationships at the end of the life cycle. Based on a representative sample of people aged 75 or more in a major British city, it investigates in depth what the
A Research Note on the Hierarchy of Obligations among Informal Carers – A Response to Finch and Mason
Finch and Mason (1990) have recently referred to various articles, by myself and others, concerning the hierarchy of obligations among network members, in relation to decision-making about the provision of practical help to elderly people. In their fascinating and informative case study, Finch and Mason argue that this hierarchy is best viewed as a normative belief which influences negotiation within families, rather than as a way of predicting p…
Outcomes of social care for adults
This paper discusses the findings of three studies of perspectives on social care outcomes undertaken by the Social Policy Research Unit (SPRU) at the University of York. The findings are related to conceptual and policy issues relevant to the idea of using outcome information in assessing performance. Respondents were managers in social services, academics, and organizations of disabled people, older people and carers. People gave their views on…
Community care and independence
In the UK there is currently a new focus on the basic purpose and objectives of services, not on organizational structure or the efficiency of the systems alone, but on the outcome of services for people who receive them. The Labour government has defined the promotion of independence as a priority for health and social services, but this outcome can be interpreted in a variety of ways which may not be compatible. As part of a programme of resear…
A response to Dempster and Donnelly 'Outcome Measurement and Service Evaluation--a note on research design
Dempster and Donnelly (vol 32 (3) of this journal) described the use of an adaptation of the PGI (Patient Generated Index) to assess the impact of an intensive domiciliary care scheme for people discharged from hospital. Their example raises many import ant issues at a time when intermediate care is high on the Government agenda for older people, and large sums of money are being spent on providing, and evaluating, social and health care after ho…
User satisfaction surveys and cognitive question testing in the public sector
Obtaining feedback from service users is a key element of the UK Labour Government's agenda for modernization of the public sector. This reflects a growing international trend in Europe and North America. Recognized difficulties in taking an approach to performance assessment based on the concept of user satisfaction are outlined. Ascertaining the views of people who use personal social services poses particular challenges which result from the l…
Psychology (7 works) · Geriatric Care and Nursing Homes (5 works) · Political science (5 works) · Sociology (5 works) · Healthcare innovation and challenges (4 works) · Public relations (4 works) · Business (3 works) · Economics (3 works) · Medicine (3 works) · Nursing (3 works)