Daniela Leonardi
Biographic Data
| ID | 6179925 |
|---|---|
| NAME | Daniela Leonardi |
| GIVEN NAMES | Daniela |
| FAMILY NAME | Leonardi |
| SIGNATURE | LEONARDI D |
| AFFILIATIONS | University of Parma |
| VERIFIED | No |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 4 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 1 |
L'utente insoddisfatto. Strategie di coping e relazione burocratica
Within the bureaucratic relationship, the users of public services meet the street-level bureaucrats: those professionals who deal with the specific needs of citizens, interpreting and adapting formal regulation tools. This interpretative and adaptive process often involves different types of conflict that can be generated with the interaction, including the policy-client conflict, which emerges when the rules of the service do not match user's e…
The pandemic and homeless people in the Turin area
Purpose Considering the case study presented, the purpose of this paper is to analyse the impact of the pandemic in local services for homeless people. Drawing from the concept of ontological security, it will be discussed how different services’ levels of “housing adequacy” shaped remarkably different experiences of the pandemic for homeless people and social workers in terms of health protection and agency. Design/methodology/approach This pape…
A strategy is necessary. The policy–client conflict within different relational asymmetries
Purpose This study aims to investigate the role of relational asymmetries in influencing the coping strategies adopted by frontline workers to deal with the policy–client role conflict. Design/methodology/approach A comparative analysis of three different services highlights the role of the service relationships characteristics in explaining similarities and differences in the strategies adopted by street-level bureaucrats (SLBs). The research is…
Piattaforme digitali e lavoratori on demand
Il presente articolo contribuisce al dibattito sulle piattaforme digitali focalizzandosi sull'analisi del livello micro, al fine di comprendere i vissuti dei rider del food delivery rispetto ai macro-cambiamenti del mercato del lavoro. La riflessione indaga il rapporto tra trasformazioni strutturali ed esperienze soggettive nel modello organizzativo delle piattaforme digitali. Il contributo è parte di una più ampia ricerca iniziata a Torino (Ital…
A strategy is necessary. The policy–client conflict within different relational asymmetries
Purpose This study aims to investigate the role of relational asymmetries in influencing the coping strategies adopted by frontline workers to deal with the policy–client role conflict. Design/methodology/approach A comparative analysis of three different services highlights the role of the service relationships characteristics in explaining similarities and differences in the strategies adopted by street-level bureaucrats (SLBs). The research is…
The pandemic and homeless people in the Turin area
Purpose Considering the case study presented, the purpose of this paper is to analyse the impact of the pandemic in local services for homeless people. Drawing from the concept of ontological security, it will be discussed how different services’ levels of “housing adequacy” shaped remarkably different experiences of the pandemic for homeless people and social workers in terms of health protection and agency. Design/methodology/approach This pape…
Piattaforme digitali e lavoratori on demand
Il presente articolo contribuisce al dibattito sulle piattaforme digitali focalizzandosi sull'analisi del livello micro, al fine di comprendere i vissuti dei rider del food delivery rispetto ai macro-cambiamenti del mercato del lavoro. La riflessione indaga il rapporto tra trasformazioni strutturali ed esperienze soggettive nel modello organizzativo delle piattaforme digitali. Il contributo è parte di una più ampia ricerca iniziata a Torino (Ital…
The pandemic and homeless people in the Turin area
Purpose Considering the case study presented, the purpose of this paper is to analyse the impact of the pandemic in local services for homeless people. Drawing from the concept of ontological security, it will be discussed how different services’ levels of “housing adequacy” shaped remarkably different experiences of the pandemic for homeless people and social workers in terms of health protection and agency. Design/methodology/approach This pape…
A strategy is necessary. The policy–client conflict within different relational asymmetries
Purpose This study aims to investigate the role of relational asymmetries in influencing the coping strategies adopted by frontline workers to deal with the policy–client role conflict. Design/methodology/approach A comparative analysis of three different services highlights the role of the service relationships characteristics in explaining similarities and differences in the strategies adopted by street-level bureaucrats (SLBs). The research is…
L'utente insoddisfatto. Strategie di coping e relazione burocratica
Within the bureaucratic relationship, the users of public services meet the street-level bureaucrats: those professionals who deal with the specific needs of citizens, interpreting and adapting formal regulation tools. This interpretative and adaptive process often involves different types of conflict that can be generated with the interaction, including the policy-client conflict, which emerges when the rules of the service do not match user's e…
Political science (3 works) · Agency (philosophy (2 works) · Art (2 works) · Housing, Finance, and Neoliberalism (2 works) · Humanities (2 works) · Originality (2 works) · Psychology (2 works) · Public relations (2 works) · Sociology (2 works) · Bureaucracy (1 work)