Ki-Hyun Um
Biographic Data
| ID | 6186692 |
|---|---|
| NAME | Ki-Hyun Um |
| GIVEN NAMES | Ki-Hyun |
| FAMILY NAME | Um |
| SIGNATURE | UM K |
| AFFILIATIONS | Pukyong National University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 1 |
Social Sustainability of a Firm
This paper investigates how firms' social sustainability practices can influence their social performance and, ultimately, financial performance. We include two corporate social sustainability practices: employee-oriented (employee well-being and equity) and socially driven (corporate social involvement) practices. Three leading social theories (social identity theory, social exchange theory, and resource-based view) are applied in explaining how…
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
Social Sustainability of a Firm
This paper investigates how firms' social sustainability practices can influence their social performance and, ultimately, financial performance. We include two corporate social sustainability practices: employee-oriented (employee well-being and equity) and socially driven (corporate social involvement) practices. Three leading social theories (social identity theory, social exchange theory, and resource-based view) are applied in explaining how…
Business (2 works) · Advertising (1 work) · Complaint (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Corporate Social Responsibility Reporting (1 work) · Customer Service Quality and Loyalty (1 work) · Ecology (1 work) · Environmental Sustainability in Business (1 work) · Global Healthcare and Medical Tourism (1 work) · Innovation and Socioeconomic Development (1 work)