Lloyd Harris
Biographic Data
| ID | 6193365 |
|---|---|
| NAME | Lloyd Harris |
| GIVEN NAMES | Lloyd |
| FAMILY NAME | Harris |
| SIGNATURE | HARRIS L |
| AFFILIATIONS | University of Birmingham |
| VERIFIED | No |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 17 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 2010 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 2 |
Dealing with travel influencers
This work offers a firm perspective on the travel influencer (TI) literature by investigating how employees evaluate TI threat-framed requests. Drawing on three experimental studies with employees in the hotel industry, we provide insights into how they process and respond to different forms of TI requests. Study 1 shows that employees are less likely to accept the TI's request for collaboration when this request is framed as a threat (vs. an opp…
Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in tourism and hospitality. Towards this goal, one qualitative and two quantitative studies are employed. Study 1 conceptualizes customer threats by uncovering two of the most common forms of verbal threats (i.e., threat to switch and threat to negative word of mouth) and their distinctive featu…
Hens and stags
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
Smile(y) – and your students will smile with you? the effects of emoticons on impressions, evaluations, and behaviour in staff-to-student communication
Emoticon usage in computer-mediated communication (CMC) by university staff is potentially a double-edged sword in forming desired impressions in the minds of students, increasing perceived warmth but also decreasing perceived competence of the sender. Existing studies in higher education have provided little understanding of this trade-off. No work has examined effects of, first, emoticon usage on important educational outcomes (student evaluati…
Moral disengagement of hotel guest negative WOM
Not always co‐creation
Purpose – Noting that a fundamental tenet of service‐dominant (S‐D) logic is the co‐creation of value‐in‐use, this paper aims to explore the theoretical possibility that the interactions between service systems cannot only co‐create value, but also have adverse consequences leading to actual value co‐destruction.
Moral disengagement of hotel guest negative WOM
Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in tourism and hospitality. Towards this goal, one qualitative and two quantitative studies are employed. Study 1 conceptualizes customer threats by uncovering two of the most common forms of verbal threats (i.e., threat to switch and threat to negative word of mouth) and their distinctive featu…
Hens and stags
Dealing with travel influencers
This work offers a firm perspective on the travel influencer (TI) literature by investigating how employees evaluate TI threat-framed requests. Drawing on three experimental studies with employees in the hotel industry, we provide insights into how they process and respond to different forms of TI requests. Study 1 shows that employees are less likely to accept the TI's request for collaboration when this request is framed as a threat (vs. an opp…
Not always co‐creation
Purpose – Noting that a fundamental tenet of service‐dominant (S‐D) logic is the co‐creation of value‐in‐use, this paper aims to explore the theoretical possibility that the interactions between service systems cannot only co‐create value, but also have adverse consequences leading to actual value co‐destruction.
Moral disengagement of hotel guest negative WOM
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
Smile(y) – and your students will smile with you? the effects of emoticons on impressions, evaluations, and behaviour in staff-to-student communication
Emoticon usage in computer-mediated communication (CMC) by university staff is potentially a double-edged sword in forming desired impressions in the minds of students, increasing perceived warmth but also decreasing perceived competence of the sender. Existing studies in higher education have provided little understanding of this trade-off. No work has examined effects of, first, emoticon usage on important educational outcomes (student evaluati…
Hens and stags
Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in tourism and hospitality. Towards this goal, one qualitative and two quantitative studies are employed. Study 1 conceptualizes customer threats by uncovering two of the most common forms of verbal threats (i.e., threat to switch and threat to negative word of mouth) and their distinctive featu…
Dealing with travel influencers
This work offers a firm perspective on the travel influencer (TI) literature by investigating how employees evaluate TI threat-framed requests. Drawing on three experimental studies with employees in the hotel industry, we provide insights into how they process and respond to different forms of TI requests. Study 1 shows that employees are less likely to accept the TI's request for collaboration when this request is framed as a threat (vs. an opp…
Business (3 works) · Advertising (2 works) · Computer Science (2 works) · Customer Service Quality and Loyalty (2 works) · Ethics in Business and Education (2 works) · Marketing (2 works) · Political science (2 works) · Psychology (2 works) · Psychology of Moral and Emotional Judgment (2 works) · Social Psychology (2 works)