Xing'an Xu
Biographic Data
| ID | 6194049 |
|---|---|
| NAME | Xing'an Xu |
| GIVEN NAMES | Xing'an |
| FAMILY NAME | Xu |
| SIGNATURE | XU X A |
| AFFILIATIONS | Hainan University |
| VERIFIED | No |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 25 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 3 |
How do travel experience sharing type, tourism activity type, and temporal distance shape online viewers’ travel intentions? An application of construal level theory
Despite the importance of travel experience sharing for tourists and marketers, whether and how different types of such sharing influence online viewers’ travel intentions are unclear. Drawing on construal level theory, this research found that the match (vs. mismatch) between travel experience sharing type and tourism activity type induced stronger travel intention. Results further revealed two mediating paths (cognitive fluency and pleasure) be…
Promotional games in service recovery
Humor type and service context shape AI service recovery
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Artificial intelligence humor in service recovery
Emotional intelligence similarity in service recovery
Effects of online service failure on customers' intentions to complain online
Dissatisfied customers are increasingly voicing complaints through social media following online service failures; therefore, it is important to clarify the motivational determinants of customers' online complaint intentions (COCI). We investigated in 3 studies the influence and interaction effects of service failure types, attributions about these failures, scope of impact of the failures, and customer inoculation on both public and private onli…
Artificial intelligence humor in service recovery
Humor type and service context shape AI service recovery
Emotional intelligence similarity in service recovery
Promotional games in service recovery
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Effects of online service failure on customers' intentions to complain online
Dissatisfied customers are increasingly voicing complaints through social media following online service failures; therefore, it is important to clarify the motivational determinants of customers' online complaint intentions (COCI). We investigated in 3 studies the influence and interaction effects of service failure types, attributions about these failures, scope of impact of the failures, and customer inoculation on both public and private onli…
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Artificial intelligence humor in service recovery
Emotional intelligence similarity in service recovery
Humor type and service context shape AI service recovery
How do travel experience sharing type, tourism activity type, and temporal distance shape online viewers’ travel intentions? An application of construal level theory
Despite the importance of travel experience sharing for tourists and marketers, whether and how different types of such sharing influence online viewers’ travel intentions are unclear. Drawing on construal level theory, this research found that the match (vs. mismatch) between travel experience sharing type and tourism activity type induced stronger travel intention. Results further revealed two mediating paths (cognitive fluency and pleasure) be…
Promotional games in service recovery
Business (7 works) · Marketing (7 works) · Psychology (6 works) · Service (business (6 works) · Social Psychology (6 works) · Social Psychology (5 works) · Service quality (4 works) · Service Recovery (4 works) · Computer Science (3 works) · Customer service (3 works)