Xinhua Guan
Biographic Data
| ID | 6195951 |
|---|---|
| NAME | Xinhua Guan |
| GIVEN NAMES | Xinhua |
| FAMILY NAME | Guan |
| SIGNATURE | GUAN X |
| AFFILIATIONS | Guangdong University Of Finances and Economics |
| VERIFIED | No |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 7 |
| WORKS AS AUTHOR | 6 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Facing AI with knowledge
Knowledge is the source of competitive advantage for employees in the labour market and for businesses in the services market. While academic research on knowledge management has made significant progress, the impact of robotic utilisation on the knowledge management behaviour of service employees remains limited, particularly with respect to the entry of artificial intelligence and robots into tourism and hospitality settings. Drawing on stress …
Exploring online deviant behaviour
The research objectives of this paper are to analyze the role of internet anonymity in customers’ publication of exaggerated online reviews, explore the potential processes of moral disengagement, and study possible moderating and mediating factors. To achieve these objectives, this study conducts a questionnaire survey among 530 internet users and perform regression analysis to test the research model. This test results reveal that internet anon…
Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
When Service Customization in Tourism Backfires
Although service customization is widely adopted in the tourism industry to cater to the heterogeneous needs of customers, the high interaction in customization often results in a value decrease for the service provider and tourists (i.e., value codestruction). However, the literature has not fully explored the restoration process when value codestruction occurs during the consumption stage of customized tourism. Based on conservation of resource…
The spatial agglomeration productivity premium of hotel and catering enterprises
Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
The spatial agglomeration productivity premium of hotel and catering enterprises
Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
When Service Customization in Tourism Backfires
Although service customization is widely adopted in the tourism industry to cater to the heterogeneous needs of customers, the high interaction in customization often results in a value decrease for the service provider and tourists (i.e., value codestruction). However, the literature has not fully explored the restoration process when value codestruction occurs during the consumption stage of customized tourism. Based on conservation of resource…
Facing AI with knowledge
Knowledge is the source of competitive advantage for employees in the labour market and for businesses in the services market. While academic research on knowledge management has made significant progress, the impact of robotic utilisation on the knowledge management behaviour of service employees remains limited, particularly with respect to the entry of artificial intelligence and robots into tourism and hospitality settings. Drawing on stress …
Exploring online deviant behaviour
The research objectives of this paper are to analyze the role of internet anonymity in customers’ publication of exaggerated online reviews, explore the potential processes of moral disengagement, and study possible moderating and mediating factors. To achieve these objectives, this study conducts a questionnaire survey among 530 internet users and perform regression analysis to test the research model. This test results reveal that internet anon…
Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
Business (6 works) · Computer Science (4 works) · Marketing (3 works) · Psychology (3 works) · Tourism (3 works) · AI in Service Interactions (2 works) · Applied Psychology (2 works) · Applied Psychology (2 works) · Customer Service Quality and Loyalty (2 works) · Digital Marketing and Social Media (2 works)