SangGon Lim
Biographic Data
| ID | 6303774 |
|---|---|
| NAME | SangGon Lim |
| GIVEN NAMES | SangGon |
| FAMILY NAME | Lim |
| SIGNATURE | LIM S |
| AFFILIATIONS | Temple University |
| ORCID | 0000-0002-3536-6614 |
| VERIFIED | Yes |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 5 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
How to Prevent Waiting Customers From Leaving
Waiting for service is inevitable. Tourism and hospitality service providers frequently extend wait times for customers, necessitating guests to remain on a waitlist because service cannot be matched to fluctuating demand. Customers encounter quantitative assessments of wait time in numbers and units. This study investigated how the granularity (i.e., fine‐grained [15–30 min] vs. coarse‐grained [1/4–1/2 h]) of wait‐time information influenced con…
How to create team design in tourism and hospitality organizations
Team‐based organizational structures have been widely adopted in tourism and hospitality firms. Based on socio‐technical systems theory, this study focused on two critical components of team design: team‐level autonomy and task interdependence. The impacts of these elements on team outcomes vary by context (e.g., organizations and task types). Exploration of these features' relationships with teamwork processes in tourism and hospitality settings…
Meta-analytically linking the marketing mix to hospitality organizations’ performance
The body of work investigating marketing and strategic initiatives based on the marketing mix to enhance hospitality organizations’ performance has grown considerably over the last few decades. However, the literature has returned mixed findings that call into question the theoretical and practical effectiveness of the marketing mix. This study meta-analytically examines associations between multiple variables from the marketing mix and hospitali…
A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations
A percentage-off discount versus free surcharge
A meta-analytic review of antecedents of hospitality and tourism firms’ performance
A meta-analytic review of antecedents of hospitality and tourism firms’ performance
A percentage-off discount versus free surcharge
How to create team design in tourism and hospitality organizations
Team‐based organizational structures have been widely adopted in tourism and hospitality firms. Based on socio‐technical systems theory, this study focused on two critical components of team design: team‐level autonomy and task interdependence. The impacts of these elements on team outcomes vary by context (e.g., organizations and task types). Exploration of these features' relationships with teamwork processes in tourism and hospitality settings…
Meta-analytically linking the marketing mix to hospitality organizations’ performance
The body of work investigating marketing and strategic initiatives based on the marketing mix to enhance hospitality organizations’ performance has grown considerably over the last few decades. However, the literature has returned mixed findings that call into question the theoretical and practical effectiveness of the marketing mix. This study meta-analytically examines associations between multiple variables from the marketing mix and hospitali…
A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations
How to Prevent Waiting Customers From Leaving
Waiting for service is inevitable. Tourism and hospitality service providers frequently extend wait times for customers, necessitating guests to remain on a waitlist because service cannot be matched to fluctuating demand. Customers encounter quantitative assessments of wait time in numbers and units. This study investigated how the granularity (i.e., fine‐grained [15–30 min] vs. coarse‐grained [1/4–1/2 h]) of wait‐time information influenced con…
Business (7 works) · Marketing (7 works) · Tourism (7 works) · Hospitality (6 works) · Hospitality industry (5 works) · Political science (4 works) · Psychology (4 works) · Computer Science (3 works) · Advertising (2 works) · Consumer Behavior in Brand Consumption and Identification (2 works)