An Sheng
Dados Biográficos
| ID | 6306221 |
|---|---|
| NOME | An Sheng |
| PRENOMES | An |
| SOBRENOME | Sheng |
| ASSINATURA | SHENG A |
| AFILIAÇÕES | Chinese University of Hong Kong |
| VERIFICADO | Não |
| TOTAL DE OBRAS | 2 |
| TOTAL DE CITAÇÕES | 0 |
| TOTAL COMO AUTOR | 2 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2025 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 0 |
By hand or device? The “observation effect” of employees’ notetaking mode on consumer service evaluations
We examine how the notetaking behaviors of frontline service staff affect consumers' perceptions of employees and firms. Drawing on embodied cognition theory, we propose that observing frontline employees' recording of consumers' requests triggers related cognitive processes in consumers, shaping their evaluations. We explored the impacts of different notetaking modes in five experimental studies. Study 1 revealed that employees using digital (vs…
Analysis of the integration of medical and nursing care and its association with depression and anxiety among medical staff in the Jinhua area
The integration of medical and nursing care in Jinhua appears to improve not only the efficiency of elderly services but also supports the mental health of medical staff. However, psychological risks remain, highlighting the need for integrated care models to embed ongoing mental health support mechanisms for healthcare professionals
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Analysis of the integration of medical and nursing care and its association with depression and anxiety among medical staff in the Jinhua area
The integration of medical and nursing care in Jinhua appears to improve not only the efficiency of elderly services but also supports the mental health of medical staff. However, psychological risks remain, highlighting the need for integrated care models to embed ongoing mental health support mechanisms for healthcare professionals
By hand or device? The “observation effect” of employees’ notetaking mode on consumer service evaluations
We examine how the notetaking behaviors of frontline service staff affect consumers' perceptions of employees and firms. Drawing on embodied cognition theory, we propose that observing frontline employees' recording of consumers' requests triggers related cognitive processes in consumers, shaping their evaluations. We explored the impacts of different notetaking modes in five experimental studies. Study 1 revealed that employees using digital (vs…
Advertising (1 obras) · Anxiety (1 obras) · Association (psychology (1 obras) · Business (1 obras) · Chronic Disease Management Strategies (1 obras) · Computer Science (1 obras) · Depression (economics (1 obras) · Discourse Analysis in Language Studies (1 obras) · Health care (1 obras) · Health, psychology, and well-being (1 obras)