M Esther García-Buades
Biographic Data
| ID | 6306468 |
|---|---|
| NAME | M Esther García-Buades |
| GIVEN NAMES | M Esther |
| FAMILY NAME | García-Buades |
| SIGNATURE | GARCÍA-BUADES M E |
| AFFILIATIONS | Universitat de les Illes Balears |
| ORCID | 0000-0001-8596-1481 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 30 |
| AUTHOR COUNT | 10 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Beach tourist comfort in a warming climate
Climate change is expected to reduce tourism demand at popular beach destinations due to rising temperatures. Recent research has employed climatic indices to overcome the limitations of relying on temperature exclusively. However, the performance of traditional tourism climate indices may be inaccurate for certain key market segments, especially under higher temperatures, potentially biasing future projections. Surprisingly, no research has yet …
Virtual handshakes
Team Emotional Intelligence (TEI) and digital competences (DC) are essential for effective collaboration in virtual settings. This study explores two key research questions: (1) whether TEI is equivalent across interaction settings, or it goes through an adaptation in virtual settings, referring to it as Digitalized Team Emotional Intelligence (DigTEI); and (2) whether differences in DigTEI are influenced by individuals’ levels of Communication a…
Team emotional intelligence buffers the impact of negative emotions on satisfaction with the team
This study analyzes Team Emotional Intelligence (TEI) in project teams in higher education. Specifically, we tested the direct effects of TEI on team satisfaction, as well as the relationship between negative emotions that emerge during teamwork and team satisfaction, and whether this relationship is moderated by TEI. Multilevel analyses were conducted with 76 Spanish undergraduate psychology students nested in 26 teams. Results suggest that one …
Linking ‘unit emotion work’ to customer satisfaction and loyalty
Telework satisfaction, wellbeing and performance in the digital era. Lessons learned during Covid-19 lockdown in Spain
This study used a prospective design to examine the effects of telework satisfaction (time 1) on subjective wellbeing and self-reported performance (time 2) during the COVID-19 lockdown. Data were collected from 111 teleworkers through an online survey the first weeks of strict lockdown in Spain. Telework satisfaction showed positive direct effects on both subjective wellbeing and self-reported performance. Further, subjective wellbeing partially…
Human resource practices and employee wellbeing from a gender perspective
Introduction/objective: HR practices have been widely studied in the literature. However, critical research gaps remain unexplored. Little attention has been paid to the relationship between HR practices and well-being, or the mechanisms that explain the effect of HR on employees’ wellbeing, and the role of gender in this relationship. Hence, this study aims to examine the relationship between HR practices and well-being (eudemonic and hedonic) t…
Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands
Tourism is the main economic sector in the Balearic Islands (Spain) and hotel housekeepers (HHs) are a large occupational group, in which stress is becoming a major issue. This study aims at exploring in-depth factors perceived as stressors by HHs and key-informants, and their effects on work-life balance (WLB). A qualitative design with phenomenological approach was used, conducting six focus groups with 34 HHs and 10 individual interviews with …
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Local perceptions of tourism as indicators of destination decline
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Local perceptions of tourism as indicators of destination decline
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Local perceptions of tourism as indicators of destination decline
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands
Tourism is the main economic sector in the Balearic Islands (Spain) and hotel housekeepers (HHs) are a large occupational group, in which stress is becoming a major issue. This study aims at exploring in-depth factors perceived as stressors by HHs and key-informants, and their effects on work-life balance (WLB). A qualitative design with phenomenological approach was used, conducting six focus groups with 34 HHs and 10 individual interviews with …
Human resource practices and employee wellbeing from a gender perspective
Introduction/objective: HR practices have been widely studied in the literature. However, critical research gaps remain unexplored. Little attention has been paid to the relationship between HR practices and well-being, or the mechanisms that explain the effect of HR on employees’ wellbeing, and the role of gender in this relationship. Hence, this study aims to examine the relationship between HR practices and well-being (eudemonic and hedonic) t…
Linking ‘unit emotion work’ to customer satisfaction and loyalty
Telework satisfaction, wellbeing and performance in the digital era. Lessons learned during Covid-19 lockdown in Spain
This study used a prospective design to examine the effects of telework satisfaction (time 1) on subjective wellbeing and self-reported performance (time 2) during the COVID-19 lockdown. Data were collected from 111 teleworkers through an online survey the first weeks of strict lockdown in Spain. Telework satisfaction showed positive direct effects on both subjective wellbeing and self-reported performance. Further, subjective wellbeing partially…
Team emotional intelligence buffers the impact of negative emotions on satisfaction with the team
This study analyzes Team Emotional Intelligence (TEI) in project teams in higher education. Specifically, we tested the direct effects of TEI on team satisfaction, as well as the relationship between negative emotions that emerge during teamwork and team satisfaction, and whether this relationship is moderated by TEI. Multilevel analyses were conducted with 76 Spanish undergraduate psychology students nested in 26 teams. Results suggest that one …
Virtual handshakes
Team Emotional Intelligence (TEI) and digital competences (DC) are essential for effective collaboration in virtual settings. This study explores two key research questions: (1) whether TEI is equivalent across interaction settings, or it goes through an adaptation in virtual settings, referring to it as Digitalized Team Emotional Intelligence (DigTEI); and (2) whether differences in DigTEI are influenced by individuals’ levels of Communication a…
Beach tourist comfort in a warming climate
Climate change is expected to reduce tourism demand at popular beach destinations due to rising temperatures. Recent research has employed climatic indices to overcome the limitations of relying on temperature exclusively. However, the performance of traditional tourism climate indices may be inaccurate for certain key market segments, especially under higher temperatures, potentially biasing future projections. Surprisingly, no research has yet …
Psychology (9 works) · Social Psychology (7 works) · Business (4 works) · Job Satisfaction and Organizational Behavior (4 works) · Tourism (4 works) · Applied Psychology (3 works) · Computer Science (3 works) · Management (3 works) · Perception (3 works) · Customer satisfaction (2 works)