Nelson Kee Fu Tsang
Biographic Data
| ID | 6306477 |
|---|---|
| NAME | Nelson Kee Fu Tsang |
| GIVEN NAMES | Nelson Kee Fu |
| FAMILY NAME | Tsang |
| SIGNATURE | TSANG N K F |
| AFFILIATIONS | Hong Kong Polytechnic University |
| ORCID | 0000-0002-9378-6959 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 17 |
| WORKS AS AUTHOR | 10 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 3 |
The voice-pitch-induced identifiable victim effect in hotels' pro-environmental communications
Smart Travel Experiences
This study aimed to identify the knowledge domains and current research areas of smart travel experience research. A total of 95 articles investigating smart travel experiences published between 2010 and 2021 were derived to conduct a citation analysis, a co-citation analysis, and a bibliographic coupling analysis. Thematic analysis revealed four knowledge domains (experience design, structure equation modeling methodology, role of technology, an…
Smart Tourism Experience Design in Amusement Parks
In the context of extensive smart developments in amusement parks, this study aimed to understand how different smart tourism technologies could be transferred into tourists’ expectations of smart tourism experiences. Drawing on the Quality Function Deployment (QFD) methodology, this study established a House of Quality (HoQ) for smart developments by analyzing data from 20 interviews (10 tourists and 10 service providers) and 300 survey response…
Investigating the Attributes of Cultural Creative Product Satisfaction - the Case of the Palace Museum
The purpose of this study was to gain insights into the relationship between cultural creative product attributes and customer satisfaction. Using online survey data from 263 cultural creative product buyers in The Palace Museum, this study clarified the role of five different cultural creative product attributes (i.e., utility, fashionability, creativity, originality, and culture) on customer satisfaction based on the Kano model. The results ind…
Exploring jaystaycationer behaviors
This study examined jaystaycationer behaviors to complement the overly optimistic discussions of staycations in the literature. Guided by constructivist grounded theory, 10 frontline hotel workers in Hong Kong were interviewed to identify jaystaycationer behaviors during the pandemic that deviate from generally accepted social norms. A theoretical framework comprising six causes, four jaystaycationer types (i.e. attention seeker, benefit seeker, …
Understanding the Shopping Motivation of Mainland Chinese Tourists in Hong Kong
This study aims to apply Maslow’s Hierarchy of Needs in understanding Mainland Chinese tourists’ motivation to shop in Hong Kong. A sequential mixed method, using focus group interviews and a survey, was employed. The interview findings were used to map Mainland Chinese tourists’ shopping motivation on to Maslow’s Hierarchy by modifying the original five levels into four. Seven underlying dimensions of shopping motivation were then identified fro…
Selection of Outbound Package Tours
Strong evidence points to an increasing number of senior citizens in the outbound travel market in Hong Kong. However, only a limited number of travel agencies in Hong Kong have paid attention to this potential market. This research investigates Hong Kong senior citizens' perceptions of the importance of the criteria used to select from the outbound package tours currently offered in the market and of the performance of these attributes. Importan…
Staff Perceptions of Jaycustomers in Hong Kong Bars and Nightclubs
A customer plays an important role in the service delivery process, especially in the hospitality industry. A misbehaving customer, known as a jaycustomer, ruins the service encounter and has a negative influence on the service contact employee, service organization, and other customers. Disputes in bars and nightclubs are common; thus, this study takes this context as a sampling framework. Service contact personnel behavior is examined. The aims…
A Critical Investigation of the Use and Effectiveness of Interpretive Services
With increasing concern for the environment, there has been a strong interest in ecotourism in Hong Kong, culminating in the opening of the Hong Kong Wetland Park (HKWP) by the local government in 2005. Since the HKWP uses various on-site interpretive services to help to convey education and conservation messages on environmental issues, through the use of a recent survey this paper aims to examine and analyze their use and effectiveness in achie…
Queuing Behavior in Theme Parks
The number of tourists visiting Hong Kong has been increasing in recent years. A visit to a theme park is one of the main activities that tourists in Hong Kong undertake, particularly those who come from mainland China. Crowd management has become an important issue for theme park management. In 2006, Hong Kong's Ocean Park received 5 million visitors, a figure expected to be exceeded in coming years. Though this increase in the number of visitor…
A Critical Investigation of the Use and Effectiveness of Interpretive Services
With increasing concern for the environment, there has been a strong interest in ecotourism in Hong Kong, culminating in the opening of the Hong Kong Wetland Park (HKWP) by the local government in 2005. Since the HKWP uses various on-site interpretive services to help to convey education and conservation messages on environmental issues, through the use of a recent survey this paper aims to examine and analyze their use and effectiveness in achie…
Understanding the Shopping Motivation of Mainland Chinese Tourists in Hong Kong
This study aims to apply Maslow’s Hierarchy of Needs in understanding Mainland Chinese tourists’ motivation to shop in Hong Kong. A sequential mixed method, using focus group interviews and a survey, was employed. The interview findings were used to map Mainland Chinese tourists’ shopping motivation on to Maslow’s Hierarchy by modifying the original five levels into four. Seven underlying dimensions of shopping motivation were then identified fro…
Investigating the Attributes of Cultural Creative Product Satisfaction - the Case of the Palace Museum
The purpose of this study was to gain insights into the relationship between cultural creative product attributes and customer satisfaction. Using online survey data from 263 cultural creative product buyers in The Palace Museum, this study clarified the role of five different cultural creative product attributes (i.e., utility, fashionability, creativity, originality, and culture) on customer satisfaction based on the Kano model. The results ind…
Queuing Behavior in Theme Parks
The number of tourists visiting Hong Kong has been increasing in recent years. A visit to a theme park is one of the main activities that tourists in Hong Kong undertake, particularly those who come from mainland China. Crowd management has become an important issue for theme park management. In 2006, Hong Kong's Ocean Park received 5 million visitors, a figure expected to be exceeded in coming years. Though this increase in the number of visitor…
The voice-pitch-induced identifiable victim effect in hotels' pro-environmental communications
Exploring jaystaycationer behaviors
This study examined jaystaycationer behaviors to complement the overly optimistic discussions of staycations in the literature. Guided by constructivist grounded theory, 10 frontline hotel workers in Hong Kong were interviewed to identify jaystaycationer behaviors during the pandemic that deviate from generally accepted social norms. A theoretical framework comprising six causes, four jaystaycationer types (i.e. attention seeker, benefit seeker, …
Selection of Outbound Package Tours
Strong evidence points to an increasing number of senior citizens in the outbound travel market in Hong Kong. However, only a limited number of travel agencies in Hong Kong have paid attention to this potential market. This research investigates Hong Kong senior citizens' perceptions of the importance of the criteria used to select from the outbound package tours currently offered in the market and of the performance of these attributes. Importan…
Queuing Behavior in Theme Parks
The number of tourists visiting Hong Kong has been increasing in recent years. A visit to a theme park is one of the main activities that tourists in Hong Kong undertake, particularly those who come from mainland China. Crowd management has become an important issue for theme park management. In 2006, Hong Kong's Ocean Park received 5 million visitors, a figure expected to be exceeded in coming years. Though this increase in the number of visitor…
Staff Perceptions of Jaycustomers in Hong Kong Bars and Nightclubs
A customer plays an important role in the service delivery process, especially in the hospitality industry. A misbehaving customer, known as a jaycustomer, ruins the service encounter and has a negative influence on the service contact employee, service organization, and other customers. Disputes in bars and nightclubs are common; thus, this study takes this context as a sampling framework. Service contact personnel behavior is examined. The aims…
A Critical Investigation of the Use and Effectiveness of Interpretive Services
With increasing concern for the environment, there has been a strong interest in ecotourism in Hong Kong, culminating in the opening of the Hong Kong Wetland Park (HKWP) by the local government in 2005. Since the HKWP uses various on-site interpretive services to help to convey education and conservation messages on environmental issues, through the use of a recent survey this paper aims to examine and analyze their use and effectiveness in achie…
Selection of Outbound Package Tours
Strong evidence points to an increasing number of senior citizens in the outbound travel market in Hong Kong. However, only a limited number of travel agencies in Hong Kong have paid attention to this potential market. This research investigates Hong Kong senior citizens' perceptions of the importance of the criteria used to select from the outbound package tours currently offered in the market and of the performance of these attributes. Importan…
Understanding the Shopping Motivation of Mainland Chinese Tourists in Hong Kong
This study aims to apply Maslow’s Hierarchy of Needs in understanding Mainland Chinese tourists’ motivation to shop in Hong Kong. A sequential mixed method, using focus group interviews and a survey, was employed. The interview findings were used to map Mainland Chinese tourists’ shopping motivation on to Maslow’s Hierarchy by modifying the original five levels into four. Seven underlying dimensions of shopping motivation were then identified fro…
Exploring jaystaycationer behaviors
This study examined jaystaycationer behaviors to complement the overly optimistic discussions of staycations in the literature. Guided by constructivist grounded theory, 10 frontline hotel workers in Hong Kong were interviewed to identify jaystaycationer behaviors during the pandemic that deviate from generally accepted social norms. A theoretical framework comprising six causes, four jaystaycationer types (i.e. attention seeker, benefit seeker, …
Investigating the Attributes of Cultural Creative Product Satisfaction - the Case of the Palace Museum
The purpose of this study was to gain insights into the relationship between cultural creative product attributes and customer satisfaction. Using online survey data from 263 cultural creative product buyers in The Palace Museum, this study clarified the role of five different cultural creative product attributes (i.e., utility, fashionability, creativity, originality, and culture) on customer satisfaction based on the Kano model. The results ind…
Smart Travel Experiences
This study aimed to identify the knowledge domains and current research areas of smart travel experience research. A total of 95 articles investigating smart travel experiences published between 2010 and 2021 were derived to conduct a citation analysis, a co-citation analysis, and a bibliographic coupling analysis. Thematic analysis revealed four knowledge domains (experience design, structure equation modeling methodology, role of technology, an…
Smart Tourism Experience Design in Amusement Parks
In the context of extensive smart developments in amusement parks, this study aimed to understand how different smart tourism technologies could be transferred into tourists’ expectations of smart tourism experiences. Drawing on the Quality Function Deployment (QFD) methodology, this study established a House of Quality (HoQ) for smart developments by analyzing data from 20 interviews (10 tourists and 10 service providers) and 300 survey response…
The voice-pitch-induced identifiable victim effect in hotels' pro-environmental communications
Business (9 works) · Marketing (8 works) · Psychology (8 works) · Advertising (6 works) · Tourism (6 works) · Computer Science (5 works) · Diverse Aspects of Tourism Research (5 works) · Geography (5 works) · Customer Service Quality and Loyalty (4 works) · Service (business (4 works)