Emerson Andrés Giraldo Betancur
Biographic Data
| ID | 6356622 |
|---|---|
| NAME | Emerson Andrés Giraldo Betancur |
| GIVEN NAMES | Emerson Andrés Giraldo |
| FAMILY NAME | Betancur |
| SIGNATURE | BETANCUR E A G |
| AFFILIATIONS | Institución Universitaria Visión de las Américas |
| ORCID | 0000-0002-1779-1262 |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 0 |
Customer Service Multichannel Model in a HCPS
This paper evaluates the real capacity of the customer service system in a Health Care Service Provider (HCSP) in which users request a service using a multi-channel M/M/n queueing system with Poisson arrivals and exponential times. The assistance process shows that an individual who wants to request a diagnostic test must wait his/her turn in several cubicles. The aim of this paper is to develop a methodology that generates two-way results in im…
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Customer Service Multichannel Model in a HCPS
This paper evaluates the real capacity of the customer service system in a Health Care Service Provider (HCSP) in which users request a service using a multi-channel M/M/n queueing system with Poisson arrivals and exponential times. The assistance process shows that an individual who wants to request a diagnostic test must wait his/her turn in several cubicles. The aim of this paper is to develop a methodology that generates two-way results in im…
Advanced Queuing Theory Analysis (1 work) · Business (1 work) · Computer network (1 work) · Computer Science (1 work) · Discrete-Event Simulation (1 work) · Engineering (1 work) · Healthcare Operations and Scheduling Optimization (1 work) · Operations Management Techniques (1 work) · Operations research (1 work) · Process (computing (1 work)