Vivek Venkatesh
Biographic Data
| ID | 640840 |
|---|---|
| NAME | Vivek Venkatesh |
| GIVEN NAMES | Vivek |
| FAMILY NAME | Venkatesh |
| SIGNATURE | VENKATESH V |
| AFFILIATIONS | University of Arkansas at Fayetteville |
| ORCID | 0000-0001-8473-376X |
| VERIFIED | Yes |
| TOTAL WORKS | 42 |
| TOTAL CITATIONS | 91 |
| AUTHOR COUNT | 42 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1996 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 6 |
Making Sense of Employee Responses to Organizational Change: Integrating the Theoretical Landscape Across Research Communities
How employees respond to organizational change is critical to the success of change initiatives. Scholars from diverse research communities have developed a wide range of theories to explain why some employees support while others resist organizational change. However, making sense of this theoretical diversity remains a key challenge for researchers aiming to advance both organizational change theory and practice across research communities. To …
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organisations, society, and individuals. Offering multi-disciplinary insight into some of these, …
The unsanitary other and racism during the pandemic: Analysis of purity discourses on social media in India, France and United States of America during the Covid-19 pandemic
The global rise of populism and concomitant polarizations across disenfranchised and marginalized groups has been magnified by so-called echo chambers, and a major public health crisis like the COVID-19 pandemic has only served to fuel these intergroup tensions. Media institutions disseminating information on ways to prevent the propagation of the virus have reactivated a specific discursive phenomenon previously observed in many epidemics: the c…
Disengaged but Still Radical? Pathways Out of Violent Right-Wing Extremism
Research has overwhelmingly focused on pathways into violent extremism, but few empirically grounded analyses have examined pathways out of violent extremism. Even less is empirically known about the interactions between processes of disengagement and deradicalization from violent extremism. To address this gap, in-depth interviews were conducted with ten Canadian former right-wing extremists who were actively involved in violent racist skinhead …
Adoption and use of AI tools: A research agenda grounded in UTAUT
Why do people shop online? A comprehensive framework of consumers’ online shopping intentions and behaviors
Purpose Consumer adoption of online shopping continues to increase each year. At the same time, online retailers face intense competition and few are profitable. This suggests that businesses and researchers still have much to learn regarding key antecedents of online shopping adoption and success. Based on extensive past research that has focused on the importance of various online shopping antecedents, this work seeks to provide an integrative,…
The Role of the Internet in Facilitating Violent Extremism: Insights from Former Right-Wing Extremists
While a growing body of evidence suggests that the Internet is a key facilitator of violent extremism, research in this area has rarely incorporated former extremists’ experiences with the Internet when they were involved in violent extremism. To address this gap, in-depth interviews were conducted with ten Canadian former right-wing extremists who were involved in violent racist skinhead groups, with interview questions provided by thirty Canadi…
Being at the cutting edge of online shopping: Role of recommendations and discounts on privacy perceptions
User compensation as a data breach recovery action: A methodological replication and investigation of generalizability based on the Home Depot breach
Purpose In the aftermath of data breaches, many firms offer compensation to affected customers to recover from damaged customer sentiments. To understand the effectiveness of such compensation offerings, Goode et al. (2017) examined the effects of compensation offered by Sony following the PlayStation Network breach in 2011. Although Goode et al. (2017) present key insights on data breach compensation, it is unclear whether their findings general…
Socio-cultural correlates of self-reported experiences of discrimination related to Covid-19 in a culturally diverse sample of Canadian adults
Minorities and marginalized groups have increasingly become the target of discriminatory actions related to the COVID-19 pandemic. Detailed information about the manifestation of COVID-related discrimination is required to develop preventive actions that are not stigmatizing for such groups. The present study investigates experiences of perceived discrimination related to COVID-19 and its socio-cultural correlates in a culturally diverse sample o…
‘No satisfaction, no fun, no future’: Futures thinking in black metal
In this article, we aim to think the burgeoning theoretical orientation known as accelerationism alongside black metal, particularly as black metal harnesses accelerationist strategies of negation and opposition on behalf of surveying a world out-of-step with its ‘normative’ conceptualization. We claim that the relationship of accelerationism and black metal supports a stronger understanding of black metal’s ‘futurist thinking’ in that each culti…
Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) per…
Promoting Extreme Violence: Visual and Narrative Analysis of Select Ultraviolent Terror Propaganda Videos Produced by the Islamic State of Iraq and Syria (Isis) in 2015 and 2016
This paper examines aspects of violent, traumatic terrorist video propaganda produced by the Islamic State of Iraq and Syria (ISIS) within the theoretical confines of abjection and the use of utopian/dystopian themes. These themes have been present in a number of studies that have examined consumption of the dark dystopic variety. We seek to elucidate on the use of specific techniques and narratives that are relatively new to the global propagand…
Dire Dieu par la musique dans la propagande guerrière d’hier à aujourd’hui: Le cas de l’Empire assyrien et de Daech
Entre les années 2014 et 2016, une série de vidéos diffusées en libre accès sur Internet par Daech présente le pillage, le saccage et la destruction de vestiges de l’Empire néo-assyrien, qui a dominé le Proche-Orient entre le x e et le vii e siècle avant notre ère. Ces vidéos, dans lesquelles le groupe armé s’attaque au passé préislamique de la région et fait la promotion de son idéologie djihadiste-salafiste, sont accompagnées de chants a capell…
The Government of Jamaica’s electronic procurement system: Experiences and lessons learned
Purpose Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement processes. The purpose of this paper is to examine the experience of the Government of Jamaica in leveraging ICTs as an intervention to transform its procurement operations and combat corruption. Design/methodology/approach The study examines conversations with employ…
Combating Violent Extremism: Voices of Former Right-Wing Extremists
While it has become increasingly common for researchers, practitioners and policymakers to draw from the insights of former extremists to combat violent extremism, overlooked in this evolving space has been an in-depth look at how formers perceive such efforts. To address this gap, interviews were conducted with 10 Canadian former right-wing extremists based on a series of questions provided by 30 Canadian law enforcement officials and 10 communi…
Exposure to Extremist Online Content Could Lead to Violent Radicalization: A Systematic Review of Empirical Evidence
The main objective of this systematic review is to synthesize the empirical evidence on how the Internet and social media may, or may not, constitute spaces for exchange that can be favorable to violent extremism. Of the 5,182 studies generated from the searches, 11 studies were eligible for inclusion in this review. We considered empirical studies with qualitative, quantitative, and mixed designs, but did not conduct meta-analysis due to the het…
Praising and/or Cursing God Through Music
Dire et/ou maudire Dieu par la musique
Dark tourism, abjection and blood: A festival context
Consuming abjection: An Examination of Death and Disgust in the Black Metal Scene
This paper examines abjection in the context of the extreme (black) metal scene. Moving beyond the ritual-heavy, community work that dominates much of the death-related consumption literature, our study pieces together death, violence, misanthropy, blood and social tensions to create novel insights into the consumption of disgust. Based on our interview and participant observation methodologies, we present work that explains how death-oriented co…
A usability study of the obamacare website: Evaluation and recommendations
Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead
The unified theory of acceptance and use of technology (UTAUT) is a little over a decade old and has been used extensively in information systems (IS) and other fields, as the large number of citations to the original paper that introduced the theory evidences. In this paper, we review and synthesize the IS literature on UTAUT from September 2003 until December 2014, perform a theoretical analysis of UTAUT and its extensions, and chart an agenda …
Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust
This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.…
Guidelines for Conducting Mixed-methods Research: An Extension and Illustration
In this paper, we extend the guidelines of Venkatesh et al. (2013) for mixed-methods research by identifying and integrating variations in mixed-methods research. By considering 14 properties of mixed-methods research (e.g., purposes, research questions, epistemological assumptions), our guidelines demonstrate how researchers can flexibly identify the existing variations in mixed-methods research and proceed accordingly with a study design that s…
Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) per…
Dystopian dark tourism: An exploratory examination
Socio-cultural correlates of self-reported experiences of discrimination related to Covid-19 in a culturally diverse sample of Canadian adults
Minorities and marginalized groups have increasingly become the target of discriminatory actions related to the COVID-19 pandemic. Detailed information about the manifestation of COVID-related discrimination is required to develop preventive actions that are not stigmatizing for such groups. The present study investigates experiences of perceived discrimination related to COVID-19 and its socio-cultural correlates in a culturally diverse sample o…
New approaches to dark tourism inquiry: A response to Isaac
The Role of the Internet in Facilitating Violent Extremism: Insights from Former Right-Wing Extremists
While a growing body of evidence suggests that the Internet is a key facilitator of violent extremism, research in this area has rarely incorporated former extremists’ experiences with the Internet when they were involved in violent extremism. To address this gap, in-depth interviews were conducted with ten Canadian former right-wing extremists who were involved in violent racist skinhead groups, with interview questions provided by thirty Canadi…
Dark tourism, abjection and blood: A festival context
Combating Violent Extremism: Voices of Former Right-Wing Extremists
While it has become increasingly common for researchers, practitioners and policymakers to draw from the insights of former extremists to combat violent extremism, overlooked in this evolving space has been an in-depth look at how formers perceive such efforts. To address this gap, interviews were conducted with 10 Canadian former right-wing extremists based on a series of questions provided by 30 Canadian law enforcement officials and 10 communi…
Eschewing Community: Black Metal
There is a great deal of literature that examines community orientations, in particular consumption‐based subcultures rooted in the appreciation of music scenes such as heavy metal and its subgenres. Much of this literature focuses on aspects of community maintenance, reaffirmation of shared identities and building of social bonds. In the present article, we report a study in which consumption of, and fandom in a specific scene in extreme metal, …
Household Technology Use: Integrating Household Life Cycle and the Model of Adoption of Technology in Households
Recently, the model of adoption of technology in households (MATH) was developed and tested in the context of household personal computer (PC) adoption. In this study, we apply MATH to predict personal computer (PC) use. We conducted a nationwide survey including 370 households that owned at least one PC. Results indicate that attitudinal beliefs are extremely important in determining use of a PC in the household. In contrast to previous work exa…
Consuming abjection: An Examination of Death and Disgust in the Black Metal Scene
This paper examines abjection in the context of the extreme (black) metal scene. Moving beyond the ritual-heavy, community work that dominates much of the death-related consumption literature, our study pieces together death, violence, misanthropy, blood and social tensions to create novel insights into the consumption of disgust. Based on our interview and participant observation methodologies, we present work that explains how death-oriented co…
A usability evaluation of the Obamacare website
Promoting Extreme Violence: Visual and Narrative Analysis of Select Ultraviolent Terror Propaganda Videos Produced by the Islamic State of Iraq and Syria (Isis) in 2015 and 2016
This paper examines aspects of violent, traumatic terrorist video propaganda produced by the Islamic State of Iraq and Syria (ISIS) within the theoretical confines of abjection and the use of utopian/dystopian themes. These themes have been present in a number of studies that have examined consumption of the dark dystopic variety. We seek to elucidate on the use of specific techniques and narratives that are relatively new to the global propagand…
A usability study of the obamacare website: Evaluation and recommendations
Uncovering Relationships between Task Understanding and Monitoring Proficiencies in Postsecondary Learners: Comparing Work Task and Learner as Statistical Units of Analyses
Educational psychologists have researched the generality and specificity of metacognitive monitoring in the context of college-level multiple-choice tests, but fairly little is known as to how learners monitor their performance on more complex academic tasks. Even lesser is known about how monitoring proficiencies such as discrimination and bias might be related to key self-regulatory processes associated with task understanding. This quantitativ…
A critical assessment of potential measurement biases in the technology acceptance model: Three experiments
A Model of the Antecedents of Perceived Ease of Use: Development and Test
A Longitudinal Field Investigation of Gender Differences in Individual Technology Adoption Decision-Making Processes
Age Differences in Technology Adoption Decisions: Implications for a Changing Work Force
This research investigated age differences in individual adoption and sustained usage of technology in the workplace using the theory of planned behavior. User reactions and technology usage behavior were studied over a 5‐month period among 118 workers being introduced to a new software system. At 2 points of measurement, compared to older workers, younger workers' technology usage decisions were more strongly influenced by attitude toward using …
Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model
Much previous research has established that perceived ease of use is an important factor influencing user acceptance and usage behavior of information technologies. However, very little research has been conducted to understand how that perception forms and changes over time. The current work presents and tests an anchoring and adjustment-based theoretical model of the determinants of system-specific perceived ease of use. The model proposes cont…
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
Using the Technology Acceptance Model (TAM), this research investigated gender differences in the overlooked context of individual adoption and sustained usage of technology in the workplace. User reactions and technology usage behavior were studied over a five-month period among 342 workers being introduced to a new software system. At all three points of measurement, compared to women, men's technology usage decisions were more strongly influen…
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
The present research develops and tests a theoretical extension of the Technology Acceptance Model (TAM) that explains perceived usefulness and usage intentions in terms of social influence and cognitive instrumental processes. The extended model, referred to as TAM2, was tested using longitudinal data collected regarding four different systems at four organizations (N = 156), two involving voluntary usage and two involving mandatory usage. Model…
A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1
While technology adoption in the workplace has been studied extensively, drivers of adoption in homes have been largely overlooked. This paper presents the results of a nation-wide, two-wave, longitudinal investigation of the factors driving personal computer (PC) adoption in American homes. The findings revealed that the decisions driving adoption and non-adoption were significantly different. Adopters were driven by utilitarian outcomes, hedoni…
Household Technology Use: Integrating Household Life Cycle and the Model of Adoption of Technology in Households
Recently, the model of adoption of technology in households (MATH) was developed and tested in the context of household personal computer (PC) adoption. In this study, we apply MATH to predict personal computer (PC) use. We conducted a nationwide survey including 370 households that owned at least one PC. Results indicate that attitudinal beliefs are extremely important in determining use of a PC in the household. In contrast to previous work exa…
Technology Acceptance Model 3 and a Research Agenda on Interventions
Prior research has provided valuable insights into how and why employees make a decision about the adoption and use of information technologies (ITs) in the workplace. From an organizational point of view, however, the more important issue is how managers make informed decisions about interventions that can lead to greater acceptance and effective utilization of IT. There is limited research in the IT implementation literature that deals with the…
Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context: Context, Expectations and Is Continuance
This study presents two extensions to the two-stage expectation-confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the…
Uncovering Relationships between Task Understanding and Monitoring Proficiencies in Postsecondary Learners: Comparing Work Task and Learner as Statistical Units of Analyses
Educational psychologists have researched the generality and specificity of metacognitive monitoring in the context of college-level multiple-choice tests, but fairly little is known as to how learners monitor their performance on more complex academic tasks. Even lesser is known about how monitoring proficiencies such as discrimination and bias might be related to key self-regulatory processes associated with task understanding. This quantitativ…
Eschewing Community: Black Metal
There is a great deal of literature that examines community orientations, in particular consumption‐based subcultures rooted in the appreciation of music scenes such as heavy metal and its subgenres. Much of this literature focuses on aspects of community maintenance, reaffirmation of shared identities and building of social bonds. In the present article, we report a study in which consumption of, and fandom in a specific scene in extreme metal, …
A usability evaluation of the Obamacare website
Technology Acceptance Model And The Unified Theory Of Acceptance And Use Of Technology
This article presents an overview of the unified theory of acceptance and use of technology. I trace its origins, which relates back to the technology acceptance model, and discuss related models. I share some of my experiences, as an author, editor, and reviewer, to identify some common problems in current research investigations in this area. Drawing on these lessons, I make suggestions for future research on this topic.
New approaches to dark tourism inquiry: A response to Isaac
Dystopian dark tourism: An exploratory examination
Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead
The unified theory of acceptance and use of technology (UTAUT) is a little over a decade old and has been used extensively in information systems (IS) and other fields, as the large number of citations to the original paper that introduced the theory evidences. In this paper, we review and synthesize the IS literature on UTAUT from September 2003 until December 2014, perform a theoretical analysis of UTAUT and its extensions, and chart an agenda …
Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust
This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.…
Guidelines for Conducting Mixed-methods Research: An Extension and Illustration
In this paper, we extend the guidelines of Venkatesh et al. (2013) for mixed-methods research by identifying and integrating variations in mixed-methods research. By considering 14 properties of mixed-methods research (e.g., purposes, research questions, epistemological assumptions), our guidelines demonstrate how researchers can flexibly identify the existing variations in mixed-methods research and proceed accordingly with a study design that s…
A usability study of the obamacare website: Evaluation and recommendations
Exposure to Extremist Online Content Could Lead to Violent Radicalization: A Systematic Review of Empirical Evidence
The main objective of this systematic review is to synthesize the empirical evidence on how the Internet and social media may, or may not, constitute spaces for exchange that can be favorable to violent extremism. Of the 5,182 studies generated from the searches, 11 studies were eligible for inclusion in this review. We considered empirical studies with qualitative, quantitative, and mixed designs, but did not conduct meta-analysis due to the het…
Praising and/or Cursing God Through Music
Dire et/ou maudire Dieu par la musique
Dark tourism, abjection and blood: A festival context
Technology Adoption and User Behaviour (21 works) · Psychology (20 works) · Computer Science (19 works) · Political science (17 works) · Sociology (16 works) · Digital Marketing and Social Media (13 works) · Social Psychology (13 works) · Business (11 works) · Knowledge management (8 works) · Context (archaeology (7 works)