Susanne M Jones
Biographic Data
| ID | 649555 |
|---|---|
| NAME | Susanne M Jones |
| GIVEN NAMES | Susanne M |
| FAMILY NAME | Jones |
| SIGNATURE | JONES S M |
| AFFILIATIONS | University of Minnesota |
| ORCID | 0000-0002-0026-5506 |
| VERIFIED | Yes |
| TOTAL WORKS | 18 |
| TOTAL CITATIONS | 154 |
| AUTHOR COUNT | 18 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 7 |
How are Conversations via an On-Demand Peer-To-Peer Emotional Well-Being App Associated with Emotional Improvement
Non-clinical, on-demand peer-to-peer (PtP) support apps have become increasingly popular over the past several years. Although not as pervasive as general self-help apps, these PtP support apps are usually free and instantly connect individuals through live texting with a non-clinical volunteer who has been minimally trained to listen and offer support. To date, there is little empirical work that examines whether and how using an on-demand PtP s…
An Experimental Test of Mediated Supportive Communication and Resulting Outcomes
The present study integrates theories of mediated and supportive communication to investigate the influence of communication context (i.e., channel) and content (i.e., quality) on support outcomes. 162 friend-dyads participated in an experiment by engaging in a supportive conversation that occurred either face-to-face, via video chat, or via text messaging and was manipulated to reflect either low- or high-quality support. Results showed channel …
Using State Space Grids to Quantify and Examine Dynamics of Dyadic Conversation
A Dynamic Dyadic Systems Perspective on Interpersonal Conversation
Conversations between people are where, among other things, stressors are amplified and attenuated, conflicts are entrenched and resolved, and goals are advanced and thwarted. What happens in dyads’ back-and-forth exchanges to produce such consequential and varied outcomes? Although numerous theories in communication and in social psychology address this question, empirical tests of these theories often operationalize conversational behavior usin…
Using Sequence Analysis to Identify Conversational Motifs in Supportive Interactions
This study demonstrates how sequence analysis, which is a method for identifying common patterns in categorical time series data, illuminates the nonlinear dynamics of dyadic conversations by describing chains of behavior that shift categorically, rather than incrementally. When applied to interpersonal interactions, sequence analysis supports the identification of conversational motifs, which can be used to test hypotheses linking patterns of in…
A Dynamic Dyadic Systems Approach to Interpersonal Communication
This article articulates conceptual and methodological strategies for studying the dynamic structure of dyadic interaction revealed by the turn-to-turn exchange of messages between partners. Using dyadic time series data that capture partners’ back-and-forth contributions to conversations, dynamic dyadic systems analysis illuminates how individuals act and react to each other as they jointly construct conversations. Five layers of inquiry are off…
Discovering the Fabric of Supportive Conversations: A Typology of Speaking Turns and Their Contingencies
This study examines messages that problem disclosers and supportive listeners enact during conversations about everyday stressors. We coded 402 dyadic interactions between strangers, friends, and romantic couples using Stiles’s (1992) verbal response modes (VRM) and Burleson’s (1982) verbal person centeredness (PC) typology to explore whether (a) listener and discloser utterances coalesce into types of speaking turns, (b) listener turn types vary…
Mapping the terrain of person-centered supportive conversations
This study explores the conversational terrain of supportive conversations that vary in person centeredness (PC). Our team transcribed and unitized 223 conversations in which a discloser talked about an upsetting event to a listener trained to exhibit either low (LPC), moderate (MPC), or highly person-centered (HPC) comfort. Each utterance was coded for PC with a modified version of the traditional nine-level hierarchy. HPC-coded turns comprised …
The Stuff That Verbal Person-Centered Support Is Made of: Identifying Linguistic Markers of More and Less Supportive Conversations
Although the functions of messages varying in verbal person centeredness (PC) are well-established, we know less about the linguistic content that differentiates messages with distinct levels of PC. This study examines the lexicon of different levels of PC comfort and seeks to ascertain whether computerized analysis can complement human coders when coding supportive conversations. Transcripts from support providers trained to enact low, moderate,…
Connections Between Family Communication Patterns, Person-Centered Message Evaluations, and Emotion Regulation Strategies: Family Communication and Person Centeredness
In this study, we theorize that family communication patterns (FCPs) and 2 emotion regulation strategies (reappraisal and suppression) explain variations in person-centered (PC) supportive message evaluations. Specifically, we forward an emotion regulation model that predicts reappraisal and suppression will mediate the relation between FCPs and PC message evaluations. Results (N = 361) suggest that conversation orientation positively predicted r…
Examining the Construct Validity of Enacted Support: A Multitrait–Multimethod Analysis of Three Perspectives for Judging Immediacy and Listening Behaviors
Scholars of supportive communication are primarily concerned with how variations in the quality of enacted support affect individual and relational health and well-being. But who gets to determine what counts as enacted support? There is a large degree of operational heterogeneity for what gets called enacted support, but little attention has been afforded to the issue of whether these assessments are substitutable. In two studies we use self-rep…
Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach
Research on supportive communication has been concerned with two primary classes of dependent variables. Message evaluations refer to judgments about the supportive message and/or the sender of that message, and message outcomes refer to cognitive, affective, and behavioral effects of messages. Most studies have utilized variables from one or the other class with less attention paid to the association between evaluations and outcomes. Indeed, the…
How Does the Comforting Process Work? An Empirical Test of an Appraisal-Based Model of Comforting
Burleson and Goldsmith's (1998) comforting model suggests an appraisal-based mechanism through which comforting messages can bring about a positive change in emotional states. This study is a first empirical test of three causal linkages implied by the appraisal-based comforting model. Participants (N = 258) talked about an upsetting event with a confederate trained to display low, moderate, or high levels of person centeredness and nonverbal imm…
Some Consequences for Helpers Who Deliver “Cold Comfort”: Why it's Worse for Women than Men to be Inept When Providing Emotional Support
Effects of Helper and Recipient Sex on the Experience and Outcomes of Comforting Messages: An Experimental Investigation
The Effects of Nonverbal Immediacy and Verbal Person Centeredness in the Emotional Support Process
This study explores the combined influence of nonverbal immediacy and verbal person centeredness in the emotional support process. Three complementary models were tested in an experiment with 216 participants who disclosed an emotionally upsetting event to a confederate trained to display different levels of nonverbal immediacy and person centeredness. Participants subsequently completed a set of instruments measuring the perceived comforting qua…
The Effects of Nonverbal Immediacy and Verbal Person Centeredness in the Emotional Support Process
Responses to nonverbal intimacy change in romantic dyads: Effects of behavioral valence and degree of behavioral change on nonverbal and verbal reactions
Various theories of nonverbal adaptation feature behavioral valence (i.e., positive vs. negative behavior) and degree of behavioral change (e.g., very low vs. low intimacy) as critical elements affecting whether changes in nonverbal intimacy are met with reciprocity or compensation. The present study, which utilizes data from 100 romantic dyads, makes comparisons across five conditions: very low intimacy, low intimacy, very high intimacy, high in…
How Does the Comforting Process Work? An Empirical Test of an Appraisal-Based Model of Comforting
Burleson and Goldsmith's (1998) comforting model suggests an appraisal-based mechanism through which comforting messages can bring about a positive change in emotional states. This study is a first empirical test of three causal linkages implied by the appraisal-based comforting model. Participants (N = 258) talked about an upsetting event with a confederate trained to display low, moderate, or high levels of person centeredness and nonverbal imm…
Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach
Research on supportive communication has been concerned with two primary classes of dependent variables. Message evaluations refer to judgments about the supportive message and/or the sender of that message, and message outcomes refer to cognitive, affective, and behavioral effects of messages. Most studies have utilized variables from one or the other class with less attention paid to the association between evaluations and outcomes. Indeed, the…
Some Consequences for Helpers Who Deliver “Cold Comfort”: Why it's Worse for Women than Men to be Inept When Providing Emotional Support
Effects of Helper and Recipient Sex on the Experience and Outcomes of Comforting Messages: An Experimental Investigation
Mapping the terrain of person-centered supportive conversations
This study explores the conversational terrain of supportive conversations that vary in person centeredness (PC). Our team transcribed and unitized 223 conversations in which a discloser talked about an upsetting event to a listener trained to exhibit either low (LPC), moderate (MPC), or highly person-centered (HPC) comfort. Each utterance was coded for PC with a modified version of the traditional nine-level hierarchy. HPC-coded turns comprised …
Using Sequence Analysis to Identify Conversational Motifs in Supportive Interactions
This study demonstrates how sequence analysis, which is a method for identifying common patterns in categorical time series data, illuminates the nonlinear dynamics of dyadic conversations by describing chains of behavior that shift categorically, rather than incrementally. When applied to interpersonal interactions, sequence analysis supports the identification of conversational motifs, which can be used to test hypotheses linking patterns of in…
Responses to nonverbal intimacy change in romantic dyads: Effects of behavioral valence and degree of behavioral change on nonverbal and verbal reactions
Various theories of nonverbal adaptation feature behavioral valence (i.e., positive vs. negative behavior) and degree of behavioral change (e.g., very low vs. low intimacy) as critical elements affecting whether changes in nonverbal intimacy are met with reciprocity or compensation. The present study, which utilizes data from 100 romantic dyads, makes comparisons across five conditions: very low intimacy, low intimacy, very high intimacy, high in…
Connections Between Family Communication Patterns, Person-Centered Message Evaluations, and Emotion Regulation Strategies: Family Communication and Person Centeredness
In this study, we theorize that family communication patterns (FCPs) and 2 emotion regulation strategies (reappraisal and suppression) explain variations in person-centered (PC) supportive message evaluations. Specifically, we forward an emotion regulation model that predicts reappraisal and suppression will mediate the relation between FCPs and PC message evaluations. Results (N = 361) suggest that conversation orientation positively predicted r…
Examining the Construct Validity of Enacted Support: A Multitrait–Multimethod Analysis of Three Perspectives for Judging Immediacy and Listening Behaviors
Scholars of supportive communication are primarily concerned with how variations in the quality of enacted support affect individual and relational health and well-being. But who gets to determine what counts as enacted support? There is a large degree of operational heterogeneity for what gets called enacted support, but little attention has been afforded to the issue of whether these assessments are substitutable. In two studies we use self-rep…
A Dynamic Dyadic Systems Perspective on Interpersonal Conversation
Conversations between people are where, among other things, stressors are amplified and attenuated, conflicts are entrenched and resolved, and goals are advanced and thwarted. What happens in dyads’ back-and-forth exchanges to produce such consequential and varied outcomes? Although numerous theories in communication and in social psychology address this question, empirical tests of these theories often operationalize conversational behavior usin…
Discovering the Fabric of Supportive Conversations: A Typology of Speaking Turns and Their Contingencies
This study examines messages that problem disclosers and supportive listeners enact during conversations about everyday stressors. We coded 402 dyadic interactions between strangers, friends, and romantic couples using Stiles’s (1992) verbal response modes (VRM) and Burleson’s (1982) verbal person centeredness (PC) typology to explore whether (a) listener and discloser utterances coalesce into types of speaking turns, (b) listener turn types vary…
The Stuff That Verbal Person-Centered Support Is Made of: Identifying Linguistic Markers of More and Less Supportive Conversations
Although the functions of messages varying in verbal person centeredness (PC) are well-established, we know less about the linguistic content that differentiates messages with distinct levels of PC. This study examines the lexicon of different levels of PC comfort and seeks to ascertain whether computerized analysis can complement human coders when coding supportive conversations. Transcripts from support providers trained to enact low, moderate,…
Responses to nonverbal intimacy change in romantic dyads: Effects of behavioral valence and degree of behavioral change on nonverbal and verbal reactions
Various theories of nonverbal adaptation feature behavioral valence (i.e., positive vs. negative behavior) and degree of behavioral change (e.g., very low vs. low intimacy) as critical elements affecting whether changes in nonverbal intimacy are met with reciprocity or compensation. The present study, which utilizes data from 100 romantic dyads, makes comparisons across five conditions: very low intimacy, low intimacy, very high intimacy, high in…
The Effects of Nonverbal Immediacy and Verbal Person Centeredness in the Emotional Support Process
This study explores the combined influence of nonverbal immediacy and verbal person centeredness in the emotional support process. Three complementary models were tested in an experiment with 216 participants who disclosed an emotionally upsetting event to a confederate trained to display different levels of nonverbal immediacy and person centeredness. Participants subsequently completed a set of instruments measuring the perceived comforting qua…
The Effects of Nonverbal Immediacy and Verbal Person Centeredness in the Emotional Support Process
Effects of Helper and Recipient Sex on the Experience and Outcomes of Comforting Messages: An Experimental Investigation
Some Consequences for Helpers Who Deliver “Cold Comfort”: Why it's Worse for Women than Men to be Inept When Providing Emotional Support
How Does the Comforting Process Work? An Empirical Test of an Appraisal-Based Model of Comforting
Burleson and Goldsmith's (1998) comforting model suggests an appraisal-based mechanism through which comforting messages can bring about a positive change in emotional states. This study is a first empirical test of three causal linkages implied by the appraisal-based comforting model. Participants (N = 258) talked about an upsetting event with a confederate trained to display low, moderate, or high levels of person centeredness and nonverbal imm…
Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach
Research on supportive communication has been concerned with two primary classes of dependent variables. Message evaluations refer to judgments about the supportive message and/or the sender of that message, and message outcomes refer to cognitive, affective, and behavioral effects of messages. Most studies have utilized variables from one or the other class with less attention paid to the association between evaluations and outcomes. Indeed, the…
Examining the Construct Validity of Enacted Support: A Multitrait–Multimethod Analysis of Three Perspectives for Judging Immediacy and Listening Behaviors
Scholars of supportive communication are primarily concerned with how variations in the quality of enacted support affect individual and relational health and well-being. But who gets to determine what counts as enacted support? There is a large degree of operational heterogeneity for what gets called enacted support, but little attention has been afforded to the issue of whether these assessments are substitutable. In two studies we use self-rep…
Connections Between Family Communication Patterns, Person-Centered Message Evaluations, and Emotion Regulation Strategies: Family Communication and Person Centeredness
In this study, we theorize that family communication patterns (FCPs) and 2 emotion regulation strategies (reappraisal and suppression) explain variations in person-centered (PC) supportive message evaluations. Specifically, we forward an emotion regulation model that predicts reappraisal and suppression will mediate the relation between FCPs and PC message evaluations. Results (N = 361) suggest that conversation orientation positively predicted r…
Mapping the terrain of person-centered supportive conversations
This study explores the conversational terrain of supportive conversations that vary in person centeredness (PC). Our team transcribed and unitized 223 conversations in which a discloser talked about an upsetting event to a listener trained to exhibit either low (LPC), moderate (MPC), or highly person-centered (HPC) comfort. Each utterance was coded for PC with a modified version of the traditional nine-level hierarchy. HPC-coded turns comprised …
The Stuff That Verbal Person-Centered Support Is Made of: Identifying Linguistic Markers of More and Less Supportive Conversations
Although the functions of messages varying in verbal person centeredness (PC) are well-established, we know less about the linguistic content that differentiates messages with distinct levels of PC. This study examines the lexicon of different levels of PC comfort and seeks to ascertain whether computerized analysis can complement human coders when coding supportive conversations. Transcripts from support providers trained to enact low, moderate,…
A Dynamic Dyadic Systems Approach to Interpersonal Communication
This article articulates conceptual and methodological strategies for studying the dynamic structure of dyadic interaction revealed by the turn-to-turn exchange of messages between partners. Using dyadic time series data that capture partners’ back-and-forth contributions to conversations, dynamic dyadic systems analysis illuminates how individuals act and react to each other as they jointly construct conversations. Five layers of inquiry are off…
Discovering the Fabric of Supportive Conversations: A Typology of Speaking Turns and Their Contingencies
This study examines messages that problem disclosers and supportive listeners enact during conversations about everyday stressors. We coded 402 dyadic interactions between strangers, friends, and romantic couples using Stiles’s (1992) verbal response modes (VRM) and Burleson’s (1982) verbal person centeredness (PC) typology to explore whether (a) listener and discloser utterances coalesce into types of speaking turns, (b) listener turn types vary…
Using Sequence Analysis to Identify Conversational Motifs in Supportive Interactions
This study demonstrates how sequence analysis, which is a method for identifying common patterns in categorical time series data, illuminates the nonlinear dynamics of dyadic conversations by describing chains of behavior that shift categorically, rather than incrementally. When applied to interpersonal interactions, sequence analysis supports the identification of conversational motifs, which can be used to test hypotheses linking patterns of in…
A Dynamic Dyadic Systems Perspective on Interpersonal Conversation
Conversations between people are where, among other things, stressors are amplified and attenuated, conflicts are entrenched and resolved, and goals are advanced and thwarted. What happens in dyads’ back-and-forth exchanges to produce such consequential and varied outcomes? Although numerous theories in communication and in social psychology address this question, empirical tests of these theories often operationalize conversational behavior usin…
Using State Space Grids to Quantify and Examine Dynamics of Dyadic Conversation
How are Conversations via an On-Demand Peer-To-Peer Emotional Well-Being App Associated with Emotional Improvement
Non-clinical, on-demand peer-to-peer (PtP) support apps have become increasingly popular over the past several years. Although not as pervasive as general self-help apps, these PtP support apps are usually free and instantly connect individuals through live texting with a non-clinical volunteer who has been minimally trained to listen and offer support. To date, there is little empirical work that examines whether and how using an on-demand PtP s…
An Experimental Test of Mediated Supportive Communication and Resulting Outcomes
The present study integrates theories of mediated and supportive communication to investigate the influence of communication context (i.e., channel) and content (i.e., quality) on support outcomes. 162 friend-dyads participated in an experiment by engaging in a supportive conversation that occurred either face-to-face, via video chat, or via text messaging and was manipulated to reflect either low- or high-quality support. Results showed channel …
Psychology (18 works) · Social Psychology (16 works) · Attachment and Relationship Dynamics (15 works) · Computer Science (10 works) · Social Psychology (10 works) · Communication (9 works) · Developmental psychology (9 works) · Cognitive psychology (8 works) · Conversation (8 works) · Language, Discourse, Communication Strategies (8 works)