Hung-Yi Hsu
Biographic Data
| ID | 6507054 |
|---|---|
| NAME | Hung-Yi Hsu |
| GIVEN NAMES | Hung-Yi |
| FAMILY NAME | Hsu |
| SIGNATURE | HSU H |
| AFFILIATIONS | Rutgers, the State University of New Jersey |
| VERIFIED | No |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2025 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Operational transparency and satisfaction with public services
Operational transparency – a concept from the business literature that refers to revealing the inner workings and processes that underlie the manufacturing of products and the delivery of services – has been widely employed across various commercial settings as a means to enhance customer satisfaction. This study investigates whether operational transparency matters in the public sector. Through four survey experiments with broadly representative…
Operational transparency in government social media communication
Government social media enhances transparency by sharing operational information about government activities and processes; yet, little is known about how the public responds to the disclosure of such operational information. Drawing on the literature on operational transparency, this paper examines whether operational transparency can help fulfill the primary goals of government social media use: representation, engagement, and collaboration. We…
Public Organizational Stewardship
Stewardship, serving the long-term collective interest over self-interests, is an important component of public employee behavior. However, the various definitions and inconsistent applications of stewardship in the public management knowledge base indicate that its conceptual boundaries remain unclear. In this article, we aim to establish a new concept of “public organizational stewardship (POS)” by synthesizing key characteristics of stewardshi…
No prominent works on this page.
Public Organizational Stewardship
Stewardship, serving the long-term collective interest over self-interests, is an important component of public employee behavior. However, the various definitions and inconsistent applications of stewardship in the public management knowledge base indicate that its conceptual boundaries remain unclear. In this article, we aim to establish a new concept of “public organizational stewardship (POS)” by synthesizing key characteristics of stewardshi…
Operational transparency and satisfaction with public services
Operational transparency – a concept from the business literature that refers to revealing the inner workings and processes that underlie the manufacturing of products and the delivery of services – has been widely employed across various commercial settings as a means to enhance customer satisfaction. This study investigates whether operational transparency matters in the public sector. Through four survey experiments with broadly representative…
Operational transparency in government social media communication
Government social media enhances transparency by sharing operational information about government activities and processes; yet, little is known about how the public responds to the disclosure of such operational information. Drawing on the literature on operational transparency, this paper examines whether operational transparency can help fulfill the primary goals of government social media use: representation, engagement, and collaboration. We…
Business (2 works) · Computer Science (2 works) · E-Government and Public Services (2 works) · Political science (2 works) · Accounting (1 work) · Computer security (1 work) · Conceptualization (1 work) · Corporate Social Responsibility Reporting (1 work) · Customer Service Quality and Loyalty (1 work) · Ethics in Business and Education (1 work)