Ting-Yu Chueh
Biographic Data
| ID | 6594117 |
|---|---|
| NAME | Ting-Yu Chueh |
| GIVEN NAMES | Ting-Yu |
| FAMILY NAME | Chueh |
| SIGNATURE | CHUEH T |
| AFFILIATIONS | National Taichung University of Science and Technology |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2014 |
| LATEST PUBLICATION YEAR | 2014 |
| H-INDEX | 0 |
Effects of Service Recovery on Customer Satisfaction and Relationship Retention in Catering Industry
The raise of consumer awareness in modern competitive catering markets presents that the discontented customers are likely to express the discontentment through word of mouth. Consumers would directly or indirectly express when the quality of the service process does not conform to the expectation. Service recovery therefore cannot be avoided and neglected in catering industry, and it relates to the service performance and the customer retention.…
No prominent works on this page.
Effects of Service Recovery on Customer Satisfaction and Relationship Retention in Catering Industry
The raise of consumer awareness in modern competitive catering markets presents that the discontented customers are likely to express the discontentment through word of mouth. Consumers would directly or indirectly express when the quality of the service process does not conform to the expectation. Service recovery therefore cannot be avoided and neglected in catering industry, and it relates to the service performance and the customer retention.…
Business (1 work) · Consumer Retail Behavior Studies (1 work) · Customer delight (1 work) · Customer retention (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Marketing (1 work) · Service (business (1 work) · Service quality (1 work) · Service Recovery (1 work)