Maryanne Scutella
Biographic Data
| ID | 6628432 |
|---|---|
| NAME | Maryanne Scutella |
| GIVEN NAMES | Maryanne |
| FAMILY NAME | Scutella |
| SIGNATURE | SCUTELLA M |
| AFFILIATIONS | The University of Adelaide |
| ORCID | 0000-0003-3795-402X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 1 |
Virtual agents in the public service
The importance of today’s public sector delivering citizen-centric services enabled by technology is well recognized. To deliver such services, the public sector is turning to artificial intelligence, and in particular virtual agents (VA). This research examines how citizens gain value from interacting with VAs in a public sector setting. Through empirical research, utilizing transcripts from citizens’ interactions with a VA, four dimensions of v…
Small businesses and e-government participation
Purpose Advances in technology have given rise to an increased demand by small businesses for personalised e-government services. Given the importance of small businesses to the Australian economy, it is vital to deliver small business-centric services that offer potential to generate value. To do that effectively, government departments need to understand factors that affect small business. The purpose of this study is to explore how preferences…
Small businesses and e-government participation
Purpose Advances in technology have given rise to an increased demand by small businesses for personalised e-government services. Given the importance of small businesses to the Australian economy, it is vital to deliver small business-centric services that offer potential to generate value. To do that effectively, government departments need to understand factors that affect small business. The purpose of this study is to explore how preferences…
Small businesses and e-government participation
Purpose Advances in technology have given rise to an increased demand by small businesses for personalised e-government services. Given the importance of small businesses to the Australian economy, it is vital to deliver small business-centric services that offer potential to generate value. To do that effectively, government departments need to understand factors that affect small business. The purpose of this study is to explore how preferences…
Virtual agents in the public service
The importance of today’s public sector delivering citizen-centric services enabled by technology is well recognized. To deliver such services, the public sector is turning to artificial intelligence, and in particular virtual agents (VA). This research examines how citizens gain value from interacting with VAs in a public sector setting. Through empirical research, utilizing transcripts from citizens’ interactions with a VA, four dimensions of v…
Business (2 works) · Economics (2 works) · Marketing (2 works) · Public relations (2 works) · Service and Product Innovation (2 works) · Affect (linguistics (1 work) · Computer Science (1 work) · Customer Service Quality and Loyalty (1 work) · E-Government and Public Services (1 work) · Empirical research (1 work)