Chubing Zhang
Biographic Data
| ID | 6628532 |
|---|---|
| NAME | Chubing Zhang |
| GIVEN NAMES | Chubing |
| FAMILY NAME | Zhang |
| SIGNATURE | ZHANG C |
| AFFILIATIONS | Tianjin University of Finance and Economics |
| ORCID | 0000-0003-4371-8314 |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Internal participants vs. external narrators? The differentiation effect of narrative perspectives in AI tour guide recommendations
The impact of prior chatbot identity disclosure on customer tolerance of service failures
Purpose Large language models, such as ChatGPT, have made chatbot responses seem more natural, making it more difficult for customers to distinguish that chatbots are non-human. Although chatbots offer advantages in the service industry, their technical limitations can lead to service failures. This study aims to explore how the disclosure of the chatbot's identity during the initial stage of service, before any service failure occurs, affects cu…
The influence of self-quantification on individual’s participation performance and behavioral decision-making in physical fitness activities
As individuals are involved in self-quantification, increasing fields are applying self-quantification with technical support, and a clear understanding of the influencing mechanism and effect boundary of self-quantification is indispensable. Focusing on the field of physical fitness, under different goal settings, the influencing mechanisms of self-quantification on an individual’s participation performance (outcome, experience, persistence inte…
Reducing social loafing in online brand communities: Insights from social exchange theory
We applied social exchange theory to our investigation of how different types of social support (informational, emotional, esteem, network) influence social loafing in online brand communities through psychological ownership and community commitment. We used a questionnaire to collect data from 315 participants, then tested the research model with partial least squares structural equation modeling. Results show that the four types of social suppo…
Effects of intrinsic and extrinsic motivation on social loafing in online travel communities
How WeChat can retain users: Roles of network externalities, social interaction ties, and perceived values in building continuance intention
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How WeChat can retain users: Roles of network externalities, social interaction ties, and perceived values in building continuance intention
Effects of intrinsic and extrinsic motivation on social loafing in online travel communities
Reducing social loafing in online brand communities: Insights from social exchange theory
We applied social exchange theory to our investigation of how different types of social support (informational, emotional, esteem, network) influence social loafing in online brand communities through psychological ownership and community commitment. We used a questionnaire to collect data from 315 participants, then tested the research model with partial least squares structural equation modeling. Results show that the four types of social suppo…
The influence of self-quantification on individual’s participation performance and behavioral decision-making in physical fitness activities
As individuals are involved in self-quantification, increasing fields are applying self-quantification with technical support, and a clear understanding of the influencing mechanism and effect boundary of self-quantification is indispensable. Focusing on the field of physical fitness, under different goal settings, the influencing mechanisms of self-quantification on an individual’s participation performance (outcome, experience, persistence inte…
Internal participants vs. external narrators? The differentiation effect of narrative perspectives in AI tour guide recommendations
The impact of prior chatbot identity disclosure on customer tolerance of service failures
Purpose Large language models, such as ChatGPT, have made chatbot responses seem more natural, making it more difficult for customers to distinguish that chatbots are non-human. Although chatbots offer advantages in the service industry, their technical limitations can lead to service failures. This study aims to explore how the disclosure of the chatbot's identity during the initial stage of service, before any service failure occurs, affects cu…
Psychology (4 works) · Social Psychology (4 works) · Computer Science (3 works) · Digital Marketing and Social Media (3 works) · Structural equation modeling (3 works) · Knowledge Management and Sharing (2 works) · Social loafing (2 works) · Social media (2 works) · Technology Adoption and User Behaviour (2 works) · AI in Service Interactions (1 works)