Hiroaki Kawada
Biographic Data
| ID | 6645367 |
|---|---|
| NAME | Hiroaki Kawada |
| GIVEN NAMES | Hiroaki |
| FAMILY NAME | Kawada |
| SIGNATURE | KAWADA H |
| AFFILIATIONS | College of Business Management, J. F. Oberlin University, Tokyo, Japan |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 0 |
Impact of incomplete planned experiences on tourist satisfaction
This study aims to explore the background factors that affect the relationship between IPE, which are tourism experiences caused by unexpected circumstances, and the evaluation of tourism experiences from the perspective of the customer journey. Qualitative research using customer journey mapping was conducted to analyze factors that influence the relationship between IPE and tourist satisfaction. The results suggest that the factors of “assumpti…
No prominent works on this page.
Impact of incomplete planned experiences on tourist satisfaction
This study aims to explore the background factors that affect the relationship between IPE, which are tourism experiences caused by unexpected circumstances, and the evaluation of tourism experiences from the perspective of the customer journey. Qualitative research using customer journey mapping was conducted to analyze factors that influence the relationship between IPE and tourist satisfaction. The results suggest that the factors of “assumpti…
Advertising (1 work) · Affect (linguistics (1 work) · Business (1 work) · Computer Science (1 work) · Consumer satisfaction (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Digital Marketing and Social Media (1 work) · Diverse Aspects of Tourism Research (1 work) · Geography (1 work)