Shih-Ming Hu
Biographic Data
| ID | 6645413 |
|---|---|
| NAME | Shih-Ming Hu |
| GIVEN NAMES | Shih-Ming |
| FAMILY NAME | Hu |
| SIGNATURE | HU S |
| AFFILIATIONS | Southern Utah University |
| ORCID | 0000-0003-1886-0140 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 8 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 2 |
Integrating the Kano model and IPA to measure quality of museum interpretation service
This study attempts to integrate the Kano model and importance-performance analysis to explore critical interpretation service elements. This study compares the experiences of Mainland China and Taiwan visitors at a museum and their perceptions of interpretation service quality. The critical elements perceived by Mainland China visitors are “There is easy access to interpretation facilities” and “Interpreters provide services when visitors need t…
Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions
This paper examines the asymmetric positive–negative relationship between interpretation environment service quality, museum visitor experience, and post-visit behavioral intentions. The researchers collected 406 valid questionnaires from visitors to the main exhibit building in the National Palace Museum. Results suggest that the asymmetric effect differs depending on the attribute being examined. When visitors reported their perceptions of pers…
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Integrating the Kano model and IPA to measure quality of museum interpretation service
This study attempts to integrate the Kano model and importance-performance analysis to explore critical interpretation service elements. This study compares the experiences of Mainland China and Taiwan visitors at a museum and their perceptions of interpretation service quality. The critical elements perceived by Mainland China visitors are “There is easy access to interpretation facilities” and “Interpreters provide services when visitors need t…
Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions
This paper examines the asymmetric positive–negative relationship between interpretation environment service quality, museum visitor experience, and post-visit behavioral intentions. The researchers collected 406 valid questionnaires from visitors to the main exhibit building in the National Palace Museum. Results suggest that the asymmetric effect differs depending on the attribute being examined. When visitors reported their perceptions of pers…
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions
This paper examines the asymmetric positive–negative relationship between interpretation environment service quality, museum visitor experience, and post-visit behavioral intentions. The researchers collected 406 valid questionnaires from visitors to the main exhibit building in the National Palace Museum. Results suggest that the asymmetric effect differs depending on the attribute being examined. When visitors reported their perceptions of pers…
Integrating the Kano model and IPA to measure quality of museum interpretation service
This study attempts to integrate the Kano model and importance-performance analysis to explore critical interpretation service elements. This study compares the experiences of Mainland China and Taiwan visitors at a museum and their perceptions of interpretation service quality. The critical elements perceived by Mainland China visitors are “There is easy access to interpretation facilities” and “Interpreters provide services when visitors need t…
Business (3 works) · Marketing (3 works) · Perception (3 works) · Psychology (3 works) · Computer Science (2 works) · Interpretation (philosophy (2 works) · Quality (philosophy (2 works) · Service (business (2 works) · Service quality (2 works) · Social Psychology (2 works)