Chia-Hui Lai
Biographic Data
| ID | 6645654 |
|---|---|
| NAME | Chia-Hui Lai |
| GIVEN NAMES | Chia-Hui |
| FAMILY NAME | Lai |
| SIGNATURE | LAI C |
| AFFILIATIONS | Ming Chuan University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 5 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2013 |
| H-INDEX | 1 |
Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry
This empirical study seeks to contribute to a conceptual model that, reflecting the mediating role of customer satisfaction and the moderating roles of service recovery and perceived value, indicates the effect of service quality on customer loyalty in the hotel industry. Although previous studies have addressed the importance of these variables, the understanding of the moderating effect of service recovery and perceived value still remains a ke…
How Service Quality Affects Customer Loyalty in the Travel Agency
This study develops a conceptual model of the effects of service quality on customer loyalty that reflects the mediating role of customer satisfaction and the moderating role of service recovery and perceived value, and applies this model to the travel industry. A survey and analysis confirm that customer satisfaction is positively influenced by service quality, and customer loyalty is positively influenced by customer satisfaction. Furthermore, …
How Service Quality Affects Customer Loyalty in the Travel Agency
This study develops a conceptual model of the effects of service quality on customer loyalty that reflects the mediating role of customer satisfaction and the moderating role of service recovery and perceived value, and applies this model to the travel industry. A survey and analysis confirm that customer satisfaction is positively influenced by service quality, and customer loyalty is positively influenced by customer satisfaction. Furthermore, …
How Service Quality Affects Customer Loyalty in the Travel Agency
This study develops a conceptual model of the effects of service quality on customer loyalty that reflects the mediating role of customer satisfaction and the moderating role of service recovery and perceived value, and applies this model to the travel industry. A survey and analysis confirm that customer satisfaction is positively influenced by service quality, and customer loyalty is positively influenced by customer satisfaction. Furthermore, …
Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry
This empirical study seeks to contribute to a conceptual model that, reflecting the mediating role of customer satisfaction and the moderating roles of service recovery and perceived value, indicates the effect of service quality on customer loyalty in the hotel industry. Although previous studies have addressed the importance of these variables, the understanding of the moderating effect of service recovery and perceived value still remains a ke…
Business (2 works) · Consumer Retail Behavior Studies (2 works) · Customer delight (2 works) · Customer retention (2 works) · Customer satisfaction (2 works) · Customer Service Quality and Loyalty (2 works) · Loyalty business model (2 works) · Marketing (2 works) · Service (business (2 works) · Service quality (2 works)