Ki‐Hyun Um
Biographic Data
| ID | 6645702 |
|---|---|
| NAME | Ki‐Hyun Um |
| GIVEN NAMES | Ki‐Hyun |
| FAMILY NAME | Um |
| SIGNATURE | UM K H |
| AFFILIATIONS | Dongguk University |
| ORCID | 0000-0002-9084-6346 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 3 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 1 |
Social Sustainability of a Firm
This paper investigates how firms' social sustainability practices can influence their social performance and, ultimately, financial performance. We include two corporate social sustainability practices: employee-oriented (employee well-being and equity) and socially driven (corporate social involvement) practices. Three leading social theories (social identity theory, social exchange theory, and resource-based view) are applied in explaining how…
The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
The Effects of Ambivalence on Behavioral Intention in Medical Tourism
This article attempts to understand the consequences of ambivalence on perceived values, perceived risks, and the relationship between perceived values and perceived risks-behavioral intention. The fundamental theme of this study is ambivalent attitude, a term used to describe conflicting states in which individuals have both positive and negative ratings toward the same object. Using the Amos statistical program, we analyze these relationships b…
The Effects of Ambivalence on Behavioral Intention in Medical Tourism
This article attempts to understand the consequences of ambivalence on perceived values, perceived risks, and the relationship between perceived values and perceived risks-behavioral intention. The fundamental theme of this study is ambivalent attitude, a term used to describe conflicting states in which individuals have both positive and negative ratings toward the same object. Using the Amos statistical program, we analyze these relationships b…
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
The Effects of Ambivalence on Behavioral Intention in Medical Tourism
This article attempts to understand the consequences of ambivalence on perceived values, perceived risks, and the relationship between perceived values and perceived risks-behavioral intention. The fundamental theme of this study is ambivalent attitude, a term used to describe conflicting states in which individuals have both positive and negative ratings toward the same object. Using the Amos statistical program, we analyze these relationships b…
Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors
Medical tourism is a worldwide phenomenon in which patients travel abroad to seek medical treatment. Although excellent health service quality of a foreign country has shown to attract more medical tourists, little is known about how an unfairly distributed service can increase dissatisfaction and trigger complaint behaviors. Fairness theory and consumer complaint behaviors provided the theoretical support for this study; and, 354 medical tourist…
The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction
Social Sustainability of a Firm
This paper investigates how firms' social sustainability practices can influence their social performance and, ultimately, financial performance. We include two corporate social sustainability practices: employee-oriented (employee well-being and equity) and socially driven (corporate social involvement) practices. Three leading social theories (social identity theory, social exchange theory, and resource-based view) are applied in explaining how…
Business (3 works) · Customer Service Quality and Loyalty (3 works) · Marketing (3 works) · Psychology (3 works) · Social Psychology (3 works) · Consumer Behavior in Brand Consumption and Identification (2 works) · Global Healthcare and Medical Tourism (2 works) · Service (business (2 works) · Social Psychology (2 works) · Tourism (2 works)