Gary Crilley
Biographic Data
| ID | 6662066 |
|---|---|
| NAME | Gary Crilley |
| GIVEN NAMES | Gary |
| FAMILY NAME | Crilley |
| SIGNATURE | CRILLEY G |
| AFFILIATIONS | University of South Australia |
| VERIFIED | No |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 8 |
| WORKS AS AUTHOR | 6 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2002 |
| LATEST PUBLICATION YEAR | 2012 |
| H-INDEX | 2 |
Predicting Visitor Satisfaction in Parks
Protected area managers are often interested in visitor satisfaction, a complex, multi-dimensional concept. This study of visitors to Kakadu National Park in Australia compares 2 approaches to predicting overall satisfaction and the intention to recommend the park. The first approach involves analyzing importance-performance measures on a range of visitor service quality items. The second approach involves measuring the desire and attainment of p…
Recreation, education, conservation
Drawing on the theories that underpin systems theory and conflict management, this paper considers the main role or purpose of botanic gardens in Australia which is based on three perspectives: those of visitors to gardens; garden volunteers; and gardens as organizations. Using a multi-methods approach including written questionnaires, focus groups, and document analysis, a number of key roles were identified by each stakeholder group: recreation…
Identifying Visitor Service Quality in Australian Regional Botanic Gardens
A considerable bulk of literature on service quality in leisure and recreation is set in, and driven by, conceptual frameworks based on commercial transactions. Little research reported in English deals with service quality in popular, public leisure settings such as botanic gardens or museums. This paper presents findings from a study of visitors’ perceptions of service quality at four regional botanic gardens in Australia, a replication study o…
Visitor Service Quality Attributes at Australian Botanic Gardens
Marketing and management literature is awash with discussions about competing predictive models of leisure behaviour. Most of these include the concepts of service quality and satisfaction. However, related studies of visitors to botanic gardens have not been as well represented, nor are they evident in the mainstream leisure and tourism literature. This lack of literature is surprising because botanic gardens in Australia are demanding considera…
Service Quality Attributes Specific to the Performance of Officials (umpires and referees) at an Australian Recreation Center
The performance of officials is often a cause for dissatisfaction that influences customers to discontinue their involvement with sports competitions. Recreational sports conducted by Australian public recreation centers in particular often utilize inexperienced officials who are criticized by participants. Therefore, the purpose of this study was to identify specific attributes of officials' performance and to examine their impact on participant…
Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001
Improved service quality can help retain customers of leisure services and facilities and satisfied customers are more likely to recommend the service to other potential customers. Operators can use customer service quality and customer satisfaction data to assist in the continuous improvement of their operations. In particular, the collated data generated through research reported in this paper can be used for external benchmarking by operators …
Identifying Visitor Service Quality in Australian Regional Botanic Gardens
A considerable bulk of literature on service quality in leisure and recreation is set in, and driven by, conceptual frameworks based on commercial transactions. Little research reported in English deals with service quality in popular, public leisure settings such as botanic gardens or museums. This paper presents findings from a study of visitors’ perceptions of service quality at four regional botanic gardens in Australia, a replication study o…
Visitor Service Quality Attributes at Australian Botanic Gardens
Marketing and management literature is awash with discussions about competing predictive models of leisure behaviour. Most of these include the concepts of service quality and satisfaction. However, related studies of visitors to botanic gardens have not been as well represented, nor are they evident in the mainstream leisure and tourism literature. This lack of literature is surprising because botanic gardens in Australia are demanding considera…
Recreation, education, conservation
Drawing on the theories that underpin systems theory and conflict management, this paper considers the main role or purpose of botanic gardens in Australia which is based on three perspectives: those of visitors to gardens; garden volunteers; and gardens as organizations. Using a multi-methods approach including written questionnaires, focus groups, and document analysis, a number of key roles were identified by each stakeholder group: recreation…
Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001
Improved service quality can help retain customers of leisure services and facilities and satisfied customers are more likely to recommend the service to other potential customers. Operators can use customer service quality and customer satisfaction data to assist in the continuous improvement of their operations. In particular, the collated data generated through research reported in this paper can be used for external benchmarking by operators …
Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001
Improved service quality can help retain customers of leisure services and facilities and satisfied customers are more likely to recommend the service to other potential customers. Operators can use customer service quality and customer satisfaction data to assist in the continuous improvement of their operations. In particular, the collated data generated through research reported in this paper can be used for external benchmarking by operators …
Service Quality Attributes Specific to the Performance of Officials (umpires and referees) at an Australian Recreation Center
The performance of officials is often a cause for dissatisfaction that influences customers to discontinue their involvement with sports competitions. Recreational sports conducted by Australian public recreation centers in particular often utilize inexperienced officials who are criticized by participants. Therefore, the purpose of this study was to identify specific attributes of officials' performance and to examine their impact on participant…
Visitor Service Quality Attributes at Australian Botanic Gardens
Marketing and management literature is awash with discussions about competing predictive models of leisure behaviour. Most of these include the concepts of service quality and satisfaction. However, related studies of visitors to botanic gardens have not been as well represented, nor are they evident in the mainstream leisure and tourism literature. This lack of literature is surprising because botanic gardens in Australia are demanding considera…
Identifying Visitor Service Quality in Australian Regional Botanic Gardens
A considerable bulk of literature on service quality in leisure and recreation is set in, and driven by, conceptual frameworks based on commercial transactions. Little research reported in English deals with service quality in popular, public leisure settings such as botanic gardens or museums. This paper presents findings from a study of visitors’ perceptions of service quality at four regional botanic gardens in Australia, a replication study o…
Predicting Visitor Satisfaction in Parks
Protected area managers are often interested in visitor satisfaction, a complex, multi-dimensional concept. This study of visitors to Kakadu National Park in Australia compares 2 approaches to predicting overall satisfaction and the intention to recommend the park. The first approach involves analyzing importance-performance measures on a range of visitor service quality items. The second approach involves measuring the desire and attainment of p…
Recreation, education, conservation
Drawing on the theories that underpin systems theory and conflict management, this paper considers the main role or purpose of botanic gardens in Australia which is based on three perspectives: those of visitors to gardens; garden volunteers; and gardens as organizations. Using a multi-methods approach including written questionnaires, focus groups, and document analysis, a number of key roles were identified by each stakeholder group: recreation…
Business (6 works) · Marketing (6 works) · Service (business (6 works) · Quality (philosophy (5 works) · Recreation (5 works) · Recreation, Leisure, Wilderness Management (5 works) · Service quality (5 works) · Customer Service Quality and Loyalty (4 works) · Geography (4 works) · Political science (4 works)