Chihyung Ok
Biographic Data
| ID | 6729673 |
|---|---|
| NAME | Chihyung Ok |
| GIVEN NAMES | Chihyung |
| FAMILY NAME | Ok |
| SIGNATURE | OK C |
| AFFILIATIONS | Temple University |
| ORCID | 0000-0002-9420-0569 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 15 |
| WORKS AS AUTHOR | 10 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
How to Prevent Waiting Customers From Leaving
Waiting for service is inevitable. Tourism and hospitality service providers frequently extend wait times for customers, necessitating guests to remain on a waitlist because service cannot be matched to fluctuating demand. Customers encounter quantitative assessments of wait time in numbers and units. This study investigated how the granularity (i.e., fine‐grained [15–30 min] vs. coarse‐grained [1/4–1/2 h]) of wait‐time information influenced con…
Leaders' political skills and subordinates' service‐oriented organizational citizenship behavior
Team‐oriented tasks are inherent in the hospitality industry, requiring leaders to cultivate quality relationships with subordinates and facilitate team‐member interaction to achieve organizational goals. However, there is a lack of understanding of how leaders' political skills shape vertical and horizontal exchange relationships, leading to subordinates' performance. This study investigates the impacts of leader political skill (LPS) on leader–…
Meta-analytically linking the marketing mix to hospitality organizations’ performance
The body of work investigating marketing and strategic initiatives based on the marketing mix to enhance hospitality organizations’ performance has grown considerably over the last few decades. However, the literature has returned mixed findings that call into question the theoretical and practical effectiveness of the marketing mix. This study meta-analytically examines associations between multiple variables from the marketing mix and hospitali…
A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations
Peer-to-Peer Dining
This study examined tourist motivations to determine whether peer-to-peer dining is a new, pursuable tourism product. A two-stage analysis of semistructured interview data from 28 individuals yielded three push dimensions (i.e., seeking variety, gaining authentic experience, and enhancing social circle) and six pull dimensions (i.e., food items, atmosphere, relationship with the host, value, service quality, and type of food), which were linked b…
A percentage-off discount versus free surcharge
A meta-analytic review of antecedents of hospitality and tourism firms’ performance
Tourists’ private social dining experiences
While private social dining has emerged as a new activity in the sharing economy, associated research is limited. This study aims to conceptualize tourists’ private social dining experiences by incorporating the concept of the experience economy with the sharing economy. Thematic analysis of 29 interviews unveiled a hierarchical framework, beginning with a personalized experience and leading to sensory experience before ending with emotional expe…
Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics
Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics
A percentage-off discount versus free surcharge
Tourists’ private social dining experiences
While private social dining has emerged as a new activity in the sharing economy, associated research is limited. This study aims to conceptualize tourists’ private social dining experiences by incorporating the concept of the experience economy with the sharing economy. Thematic analysis of 29 interviews unveiled a hierarchical framework, beginning with a personalized experience and leading to sensory experience before ending with emotional expe…
Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics
A meta-analytic review of antecedents of hospitality and tourism firms’ performance
Tourists’ private social dining experiences
While private social dining has emerged as a new activity in the sharing economy, associated research is limited. This study aims to conceptualize tourists’ private social dining experiences by incorporating the concept of the experience economy with the sharing economy. Thematic analysis of 29 interviews unveiled a hierarchical framework, beginning with a personalized experience and leading to sensory experience before ending with emotional expe…
Peer-to-Peer Dining
This study examined tourist motivations to determine whether peer-to-peer dining is a new, pursuable tourism product. A two-stage analysis of semistructured interview data from 28 individuals yielded three push dimensions (i.e., seeking variety, gaining authentic experience, and enhancing social circle) and six pull dimensions (i.e., food items, atmosphere, relationship with the host, value, service quality, and type of food), which were linked b…
A percentage-off discount versus free surcharge
Leaders' political skills and subordinates' service‐oriented organizational citizenship behavior
Team‐oriented tasks are inherent in the hospitality industry, requiring leaders to cultivate quality relationships with subordinates and facilitate team‐member interaction to achieve organizational goals. However, there is a lack of understanding of how leaders' political skills shape vertical and horizontal exchange relationships, leading to subordinates' performance. This study investigates the impacts of leader political skill (LPS) on leader–…
Meta-analytically linking the marketing mix to hospitality organizations’ performance
The body of work investigating marketing and strategic initiatives based on the marketing mix to enhance hospitality organizations’ performance has grown considerably over the last few decades. However, the literature has returned mixed findings that call into question the theoretical and practical effectiveness of the marketing mix. This study meta-analytically examines associations between multiple variables from the marketing mix and hospitali…
A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations
How to Prevent Waiting Customers From Leaving
Waiting for service is inevitable. Tourism and hospitality service providers frequently extend wait times for customers, necessitating guests to remain on a waitlist because service cannot be matched to fluctuating demand. Customers encounter quantitative assessments of wait time in numbers and units. This study investigated how the granularity (i.e., fine‐grained [15–30 min] vs. coarse‐grained [1/4–1/2 h]) of wait‐time information influenced con…
Business (9 works) · Marketing (9 works) · Tourism (9 works) · Political science (6 works) · Psychology (6 works) · Hospitality (5 works) · Hospitality industry (5 works) · Advertising (4 works) · Computer Science (4 works) · Diverse Aspects of Tourism Research (4 works)