J Ruiz-Alba
Biographic Data
| ID | 6730817 |
|---|---|
| NAME | J Ruiz-Alba |
| GIVEN NAMES | J |
| FAMILY NAME | Ruiz-Alba |
| SIGNATURE | RUIZ-ALBA J |
| AFFILIATIONS | University of Westminster |
| ORCID | 0000-0003-3700-6505 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Customer experience management in B2B tourism
This study offers a novel contribution by incorporating the concept of auxiliary service providers (ASPs) into the sharing economy business ecosystem to enhance customer experience management (CXM). The research aims to identify key conditions that facilitate CXM and explore the causal configurations that lead to value co-creation in short-term rentals. A mixed-method approach was employed, combining a focus group, in-depth interviews, and a surv…
Trust in leader and positive employee outcomes
Considering the potential impacts of context-specific value systems in individuals’ perceptions of phenomena, this study seeks to investigate whether and how cultural differences could influence the effectiveness of leadership styles in establishing trust and positive employee outcomes (PEOs) as well as the relationships between such outcomes based on the GLOBE project. The sample consisted of 1647 valid responses from 128 independent hotels’ emp…
Digital platforms
Purpose The paper aims to investigate how customer satisfaction can be achieved in the context of digital platform services, its influence on electronic word of mouth (eWOM) and how such relationships can be moderated by perceived technological innovativeness (PTI). Design/methodology/approach The research framework was developed and empirically tested using an online survey and analysed using structural equation modelling (SEM). Data were gather…
Gamification and online consumer decisions
Trust in leader and positive employee outcomes
Considering the potential impacts of context-specific value systems in individuals’ perceptions of phenomena, this study seeks to investigate whether and how cultural differences could influence the effectiveness of leadership styles in establishing trust and positive employee outcomes (PEOs) as well as the relationships between such outcomes based on the GLOBE project. The sample consisted of 1647 valid responses from 128 independent hotels’ emp…
Gamification and online consumer decisions
Digital platforms
Purpose The paper aims to investigate how customer satisfaction can be achieved in the context of digital platform services, its influence on electronic word of mouth (eWOM) and how such relationships can be moderated by perceived technological innovativeness (PTI). Design/methodology/approach The research framework was developed and empirically tested using an online survey and analysed using structural equation modelling (SEM). Data were gather…
Trust in leader and positive employee outcomes
Considering the potential impacts of context-specific value systems in individuals’ perceptions of phenomena, this study seeks to investigate whether and how cultural differences could influence the effectiveness of leadership styles in establishing trust and positive employee outcomes (PEOs) as well as the relationships between such outcomes based on the GLOBE project. The sample consisted of 1647 valid responses from 128 independent hotels’ emp…
Customer experience management in B2B tourism
This study offers a novel contribution by incorporating the concept of auxiliary service providers (ASPs) into the sharing economy business ecosystem to enhance customer experience management (CXM). The research aims to identify key conditions that facilitate CXM and explore the causal configurations that lead to value co-creation in short-term rentals. A mixed-method approach was employed, combining a focus group, in-depth interviews, and a surv…
Business (3 works) · Computer Science (3 works) · Digital Marketing and Social Media (3 works) · Geography (3 works) · Marketing (3 works) · Psychology (3 works) · Social Psychology (3 works) · Empirical research (2 works) · Political science (2 works) · Technology Adoption and User Behaviour (2 works)