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Seung B Bach

Dados Biográficos

ID6733718
NOMESeung B Bach
PRENOMESSeung B
SOBRENOMEBach
ASSINATURABACH S B
AFILIAÇÕESCalifornia State University, Sacramento
ORCID0000-0002-5802-0958
VERIFICADOSim
TOTAL DE OBRAS3
TOTAL DE CITAÇÕES4
TOTAL COMO AUTOR3
TOTAL COMO EDITOR0
PRIMEIRO ANO DE PUBLICAÇÃO2012
ANO MAIS RECENTE DE PUBLICAÇÃO2022
ÍNDICE H2
  • Understanding Start-up Employees’ Communicative Behaviors on an Employer Review Website

    Soojin Kim, Lisa Tam et al.•ARTICLE•International Journal of…•2022

    To provide insights into start-ups’ reputation management, this study aims to explore how employees of a start-up, being, in a broad sense, an entrepreneurial firm, evaluate their employer on an employer review platform. Specifically, it compares the reputational opportunities and challenges of TikTok as a start-up and Snapchat as a more established company in the same industry. It explores the cognitive and evaluative representations employees a…

  • Understanding the effects of perceived ethics failure, compassionate leadership, and communication strategy on anti‐government sentiment

    Open Access•Soojin Kim, Lisa Tam et al.•ARTICLE•Journal of Public Affairs•2018•Citada por: 2•Referências: 15

    This study conceptualizes anti‐government sentiment and tests the relationships between anti‐government sentiment and three antecedents (i.e., ethics failure, compassionate leadership, and communication strategy). An online survey ( n = 1,112) was conducted in South Korea. Exploratory factor analysis with principal component analysis and confirmatory factor analysis was conducted on the measures proposed for anti‐government sentiment. The hypothe…

  • Online Consumer Complaint Behaviors

    Seung B Bach, Soojin Kim•ARTICLE•International Journal of…•2012•Citada por: 2•Referências: 4

    This study aims to provide an understanding of the relationships between consumer's negative word of mouth (WOM) and organizations' rectification behaviors. We see consumers' negative WOM as a process of problem solving when consumers encounter an organization's service failure that dissatisfies them. This study suggests a strategic management of public relations as a principle for consumer complaint management. Based on case studies, this study …

  • Understanding the effects of perceived ethics failure, compassionate leadership, and communication strategy on anti‐government sentiment

    Open Access•Soojin Kim, Lisa Tam et al.•ARTICLE•Journal of Public Affairs•2018•Citada por: 2•Referências: 15

    This study conceptualizes anti‐government sentiment and tests the relationships between anti‐government sentiment and three antecedents (i.e., ethics failure, compassionate leadership, and communication strategy). An online survey ( n = 1,112) was conducted in South Korea. Exploratory factor analysis with principal component analysis and confirmatory factor analysis was conducted on the measures proposed for anti‐government sentiment. The hypothe…

  • Online Consumer Complaint Behaviors

    Seung B Bach, Soojin Kim•ARTICLE•International Journal of…•2012•Citada por: 2•Referências: 4

    This study aims to provide an understanding of the relationships between consumer's negative word of mouth (WOM) and organizations' rectification behaviors. We see consumers' negative WOM as a process of problem solving when consumers encounter an organization's service failure that dissatisfies them. This study suggests a strategic management of public relations as a principle for consumer complaint management. Based on case studies, this study …

  • Online Consumer Complaint Behaviors

    Seung B Bach, Soojin Kim•ARTICLE•International Journal of…•2012•Citada por: 2•Referências: 4

    This study aims to provide an understanding of the relationships between consumer's negative word of mouth (WOM) and organizations' rectification behaviors. We see consumers' negative WOM as a process of problem solving when consumers encounter an organization's service failure that dissatisfies them. This study suggests a strategic management of public relations as a principle for consumer complaint management. Based on case studies, this study …

  • Understanding the effects of perceived ethics failure, compassionate leadership, and communication strategy on anti‐government sentiment

    Open Access•Soojin Kim, Lisa Tam et al.•ARTICLE•Journal of Public Affairs•2018•Citada por: 2•Referências: 15

    This study conceptualizes anti‐government sentiment and tests the relationships between anti‐government sentiment and three antecedents (i.e., ethics failure, compassionate leadership, and communication strategy). An online survey ( n = 1,112) was conducted in South Korea. Exploratory factor analysis with principal component analysis and confirmatory factor analysis was conducted on the measures proposed for anti‐government sentiment. The hypothe…

  • Understanding Start-up Employees’ Communicative Behaviors on an Employer Review Website

    Soojin Kim, Lisa Tam et al.•ARTICLE•International Journal of…•2022

    To provide insights into start-ups’ reputation management, this study aims to explore how employees of a start-up, being, in a broad sense, an entrepreneurial firm, evaluate their employer on an employer review platform. Specifically, it compares the reputational opportunities and challenges of TikTok as a start-up and Snapchat as a more established company in the same industry. It explores the cognitive and evaluative representations employees a…

Business (3 obras) · Political science (3 obras) · Psychology (3 obras) · Digital Marketing and Social Media (2 obras) · Marketing (2 obras) · Public relations (2 obras) · Social Psychology (2 obras) · Social Psychology (2 obras) · Advertising (1 obras) · Communication in Education and Healthcare (1 obras)

Ethnos_APP • Projeto Open Source • Licença MIT • Frontend v2.0.0 • Privacidade e Cookies • Documentação da API: api.ethnos.app/docs • Código da API: GitHub • DOI: 10.5281/zenodo.17049435 • Código do Frontend: GitHub • DOI: 10.5281/zenodo.17050053 • cruz.rio.br • Expectantes Misericordiae