Heather Riddell
Biographic Data
| ID | 6753916 |
|---|---|
| NAME | Heather Riddell |
| GIVEN NAMES | Heather |
| FAMILY NAME | Riddell |
| SIGNATURE | RIDDELL H |
| AFFILIATIONS | University of West Florida |
| ORCID | 0000-0002-1089-7048 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Compassionate human or technology
This study compared crisis communication messages generated by ChatGPT to the organizations’ actual human-generated responses to test the robust writing capabilities touted by artificial intelligence (AI) platforms and to compare and contrast the public relations (PR) messages. This study uses Lerbinger’s (1997) eight crisis types as a starting point for exploring existing crisis communication and how AI may influence the key messages and sentime…
Investigating social media users’ preferences of content and sourcing during a crisis
Crisis communication is not a linear communication occurrence as users seek out information from multiple sources and contribute their own opinions or frames to the discussion. This study focuses on a user-centered and public-oriented perspective of crisis communication on social media. The study investigated how users received and reacted to crisis communication messages from the media, organizations, and other users. A survey analyzed framed cr…
Vaping and Instagram
Background The promotion of flavors, perceptions of “coolness,” and general curiosity are characteristics of electronic nicotine delivery systems (ENDS) that have appealed to young adults. However, little is known about the characteristics of popular social media posts related to ENDS on the social media network, Instagram. Methods: Content analysis was performed using the Content Appealing to Youth (CAY) index. Over 700 posts were collected from…
Hey Google
The advancement of technology has been accompanied by the rise of data breaches and privacy concerns. The integration of artificial intelligence (AI)-based virtual assistants into society has led to smart homes that enable users to complete commands instantly. This project uses the diffusion of innovation theory to explain why consumers adopt the technology. A thematic analysis was conducted on Twitter news stories, and open coding showed a stron…
Hey Google
The advancement of technology has been accompanied by the rise of data breaches and privacy concerns. The integration of artificial intelligence (AI)-based virtual assistants into society has led to smart homes that enable users to complete commands instantly. This project uses the diffusion of innovation theory to explain why consumers adopt the technology. A thematic analysis was conducted on Twitter news stories, and open coding showed a stron…
Vaping and Instagram
Background The promotion of flavors, perceptions of “coolness,” and general curiosity are characteristics of electronic nicotine delivery systems (ENDS) that have appealed to young adults. However, little is known about the characteristics of popular social media posts related to ENDS on the social media network, Instagram. Methods: Content analysis was performed using the Content Appealing to Youth (CAY) index. Over 700 posts were collected from…
Hey Google
The advancement of technology has been accompanied by the rise of data breaches and privacy concerns. The integration of artificial intelligence (AI)-based virtual assistants into society has led to smart homes that enable users to complete commands instantly. This project uses the diffusion of innovation theory to explain why consumers adopt the technology. A thematic analysis was conducted on Twitter news stories, and open coding showed a stron…
Investigating social media users’ preferences of content and sourcing during a crisis
Crisis communication is not a linear communication occurrence as users seek out information from multiple sources and contribute their own opinions or frames to the discussion. This study focuses on a user-centered and public-oriented perspective of crisis communication on social media. The study investigated how users received and reacted to crisis communication messages from the media, organizations, and other users. A survey analyzed framed cr…
Compassionate human or technology
This study compared crisis communication messages generated by ChatGPT to the organizations’ actual human-generated responses to test the robust writing capabilities touted by artificial intelligence (AI) platforms and to compare and contrast the public relations (PR) messages. This study uses Lerbinger’s (1997) eight crisis types as a starting point for exploring existing crisis communication and how AI may influence the key messages and sentime…
Computer Science (3 works) · Social media (3 works) · Social science (3 works) · Sociology (3 works) · Content analysis (2 works) · Crisis communication (2 works) · Digital Marketing and Social Media (2 works) · Political science (2 works) · Psychology (2 works) · Public Relations and Crisis Communication (2 works)