Shiwen Lu
Biographic Data
| ID | 6805042 |
|---|---|
| NAME | Shiwen Lu |
| GIVEN NAMES | Shiwen |
| FAMILY NAME | Lu |
| SIGNATURE | LU S |
| AFFILIATIONS | Taylor’s University Lakeside Campus |
| ORCID | 0000-0003-1318-7639 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
The effects of relationship characteristics on customer behaviour
As information technology has advanced, the popularity of online travel agencies (OTAs) has grown dramatically. Here, we describe a comprehensive model that captures the impacts of relationship-related characteristics on the behaviour of OTA customers. We conducted an analysis based on a survey of 302 OTA platform customers using partial least squares structural equations. Our results demonstrate the relative impacts of relationship attributes (e…
Assessment of job meaning based on attributes of food-delivery mobile applications
Using a mixed method, this study investigated how food delivery employees’ perceived sense of purpose, autonomy, and self-efficacy from delivery applications affected job meaning using data from online surveys and online reviews of food delivery employees in the United States. The results of partial least-squares structural equation modelling revealed that mobile application attributes influenced both intrinsic and extrinsic motivation, which was…
Enhancing emotional responses of tourists in cultural heritage tourism
This study aims to examine the interplay between heritage tourists' experiences and their emotional responses, and to identify the mediating effect of Memorable Tourism Experiences (MTE), drawing upon the stimulus–organism–response (SOR) theory. The study was conducted in Pingyao, a UNESCO-listed heritage city. Employing a convergent concurrent mixed-methods approach, this study combines quantitative (questionnaire) and qualitative (interview) me…
Self-Service Technology in the Hospitality and Tourism Settings
Self-service technology (SST) and its applications are changing the way the hospitality and tourism industry provides products and services to their customers. Although the use of SST is a remarkable change for service providers because its use can meet customers’ pursuit of an efficient life, research provides a sufficient overview of how the usage of SST influences customers’ service experience in the tourism and hospitality settings remains la…
Enhancing emotional responses of tourists in cultural heritage tourism
This study aims to examine the interplay between heritage tourists' experiences and their emotional responses, and to identify the mediating effect of Memorable Tourism Experiences (MTE), drawing upon the stimulus–organism–response (SOR) theory. The study was conducted in Pingyao, a UNESCO-listed heritage city. Employing a convergent concurrent mixed-methods approach, this study combines quantitative (questionnaire) and qualitative (interview) me…
Self-Service Technology in the Hospitality and Tourism Settings
Self-service technology (SST) and its applications are changing the way the hospitality and tourism industry provides products and services to their customers. Although the use of SST is a remarkable change for service providers because its use can meet customers’ pursuit of an efficient life, research provides a sufficient overview of how the usage of SST influences customers’ service experience in the tourism and hospitality settings remains la…
Enhancing emotional responses of tourists in cultural heritage tourism
This study aims to examine the interplay between heritage tourists' experiences and their emotional responses, and to identify the mediating effect of Memorable Tourism Experiences (MTE), drawing upon the stimulus–organism–response (SOR) theory. The study was conducted in Pingyao, a UNESCO-listed heritage city. Employing a convergent concurrent mixed-methods approach, this study combines quantitative (questionnaire) and qualitative (interview) me…
Assessment of job meaning based on attributes of food-delivery mobile applications
Using a mixed method, this study investigated how food delivery employees’ perceived sense of purpose, autonomy, and self-efficacy from delivery applications affected job meaning using data from online surveys and online reviews of food delivery employees in the United States. The results of partial least-squares structural equation modelling revealed that mobile application attributes influenced both intrinsic and extrinsic motivation, which was…
The effects of relationship characteristics on customer behaviour
As information technology has advanced, the popularity of online travel agencies (OTAs) has grown dramatically. Here, we describe a comprehensive model that captures the impacts of relationship-related characteristics on the behaviour of OTA customers. We conducted an analysis based on a survey of 302 OTA platform customers using partial least squares structural equations. Our results demonstrate the relative impacts of relationship attributes (e…
Business (4 works) · Marketing (4 works) · Political science (4 works) · Psychology (3 works) · Computer Science (2 works) · Customer Service Quality and Loyalty (2 works) · Digital Marketing and Social Media (2 works) · Hospitality (2 works) · Knowledge management (2 works) · Technology Adoption and User Behaviour (2 works)