Heyam Abdulrahman Al Mousa
Biographic Data
| ID | 6829870 |
|---|---|
| NAME | Heyam Abdulrahman Al Mousa |
| GIVEN NAMES | Heyam Abdulrahman |
| FAMILY NAME | Al Mousa |
| SIGNATURE | AL MOUSA H A |
| AFFILIATIONS | King Saud University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Impact of employee efforts and expertise on customer surprise, delight and customer percent of budget spent
Aim of present study is to pursuit with the abundant of resources provided by the firms to make customer satisfied and corresponding consequences which are in the favor of customers. Nevertheless, present study results indicated that customer satisfaction not necessarily in the outcome that are persuaded. In addition, study focused more on customer delight which explored innovative consequences and antecedents that are in the interest of the serv…
No prominent works on this page.
Impact of employee efforts and expertise on customer surprise, delight and customer percent of budget spent
Aim of present study is to pursuit with the abundant of resources provided by the firms to make customer satisfied and corresponding consequences which are in the favor of customers. Nevertheless, present study results indicated that customer satisfaction not necessarily in the outcome that are persuaded. In addition, study focused more on customer delight which explored innovative consequences and antecedents that are in the interest of the serv…
Business (1 work) · Consumer Retail Behavior Studies (1 work) · Customer advocacy (1 work) · Customer delight (1 work) · Customer Equity (1 work) · Customer intelligence (1 work) · Customer retention (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Marketing (1 work)