Tran Ngoc Diem Chau
Biographic Data
| ID | 6845601 |
|---|---|
| NAME | Tran Ngoc Diem Chau |
| GIVEN NAMES | Tran Ngoc Diem |
| FAMILY NAME | Chau |
| SIGNATURE | CHAU T N D |
| AFFILIATIONS | Vietnam National University Ho Chi Minh City |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2016 |
| H-INDEX | 0 |
The Effects of Travel Service Quality on Organization Perceived Value, Satisfaction and Word-Of-Mouth—A study in Ho Chi Minh City, Vietnam
As company tours have become more popular and received much attention in Vietnam, it is a favorable chance for travel companies and agencies to gain more customers and profits. This study was carried out to investigate the effects of travel service quality, using SERVPERF assessment procedure, on word-of-mouth (WOM) behaviors of the whole organization through the mediation of perceived value and satisfaction, so that further recommendations would…
No prominent works on this page.
The Effects of Travel Service Quality on Organization Perceived Value, Satisfaction and Word-Of-Mouth—A study in Ho Chi Minh City, Vietnam
As company tours have become more popular and received much attention in Vietnam, it is a favorable chance for travel companies and agencies to gain more customers and profits. This study was carried out to investigate the effects of travel service quality, using SERVPERF assessment procedure, on word-of-mouth (WOM) behaviors of the whole organization through the mediation of perceived value and satisfaction, so that further recommendations would…
Advertising (1 works) · Business (1 works) · Consumer Retail Behavior Studies (1 works) · Customer Service Quality and Loyalty (1 works) · Digital Marketing and Social Media (1 works) · Empathy (1 works) · Geography (1 works) · Ho chi minh (1 works) · Marketing (1 works) · Mathematics (1 works)