Phoebe K Y Chan
Biographic Data
| ID | 6849390 |
|---|---|
| NAME | Phoebe K Y Chan |
| GIVEN NAMES | Phoebe K Y |
| FAMILY NAME | Chan |
| SIGNATURE | CHAN P K Y |
| AFFILIATIONS | Hong Kong Polytechnic University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2011 |
| H-INDEX | 0 |
Staff Perceptions of Jaycustomers in Hong Kong Bars and Nightclubs
A customer plays an important role in the service delivery process, especially in the hospitality industry. A misbehaving customer, known as a jaycustomer, ruins the service encounter and has a negative influence on the service contact employee, service organization, and other customers. Disputes in bars and nightclubs are common; thus, this study takes this context as a sampling framework. Service contact personnel behavior is examined. The aims…
No prominent works on this page.
Staff Perceptions of Jaycustomers in Hong Kong Bars and Nightclubs
A customer plays an important role in the service delivery process, especially in the hospitality industry. A misbehaving customer, known as a jaycustomer, ruins the service encounter and has a negative influence on the service contact employee, service organization, and other customers. Disputes in bars and nightclubs are common; thus, this study takes this context as a sampling framework. Service contact personnel behavior is examined. The aims…
Advertising (1 work) · Business (1 work) · Computer Science (1 work) · Context (archaeology (1 work) · Customer Service Quality and Loyalty (1 work) · Hospitality (1 work) · Hospitality industry (1 work) · Marketing (1 work) · Perception (1 work) · Political science (1 work)