Bernard H Booms
Biographic Data
| ID | 702861 |
|---|---|
| NAME | Bernard H Booms |
| GIVEN NAMES | Bernard H |
| FAMILY NAME | Booms |
| SIGNATURE | BOOMS B H |
| AFFILIATIONS | Washington State University |
| VERIFIED | No |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 17 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1969 |
| LATEST PUBLICATION YEAR | 1990 |
| H-INDEX | 1 |
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
The service encounter frequently is the service from the customer's point of view. Using the critical incident method, the authors collected 700 incidents from customers of airlines, hotels, and restaurants. The incidents were categorized to isolate the particular events and related behaviors of contact employees that cause customers to distinguish very satisfactory service encounters from very dissatisfactory ones. Key implications for managers …
New management tools for the successful tourism manager
A Teaching Government
The Politics of Redistribution: A Reformulation
This paper offers a critique and a reformulation of Brian Fry and Richard Winters's policy output study published in this Review June, 1970. Fry and Winters focused on the redistributive impact of public policy in the states. After devising a "redistribution ratio" that involves allocating state revenue burdens and expenditure benefits to families across income classes, they developed a model to explain the variance of this ratio from state to st…
Economic and Social Factors in the Provision of Urban Public Education
The cons of black capitalism
The Politics of Redistribution: A Reformulation
This paper offers a critique and a reformulation of Brian Fry and Richard Winters's policy output study published in this Review June, 1970. Fry and Winters focused on the redistributive impact of public policy in the states. After devising a "redistribution ratio" that involves allocating state revenue burdens and expenditure benefits to families across income classes, they developed a model to explain the variance of this ratio from state to st…
The cons of black capitalism
The Politics of Redistribution: A Reformulation
This paper offers a critique and a reformulation of Brian Fry and Richard Winters's policy output study published in this Review June, 1970. Fry and Winters focused on the redistributive impact of public policy in the states. After devising a "redistribution ratio" that involves allocating state revenue burdens and expenditure benefits to families across income classes, they developed a model to explain the variance of this ratio from state to st…
Economic and Social Factors in the Provision of Urban Public Education
A Teaching Government
New management tools for the successful tourism manager
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
The service encounter frequently is the service from the customer's point of view. Using the critical incident method, the authors collected 700 incidents from customers of airlines, hotels, and restaurants. The incidents were categorized to isolate the particular events and related behaviors of contact employees that cause customers to distinguish very satisfactory service encounters from very dissatisfactory ones. Key implications for managers …
Political science (5 works) · Economics (4 works) · Business (3 works) · Law (2 works) · Management (2 works) · Sociology (2 works) · Advertising (1 works) · Atlanta (1 works) · Boom (1 works) · Business enterprise (1 works)