Chiao-Chen Chang
Biographic Data
| ID | 7182518 |
|---|---|
| NAME | Chiao-Chen Chang |
| GIVEN NAMES | Chiao-Chen |
| FAMILY NAME | Chang |
| SIGNATURE | CHANG C |
| AFFILIATIONS | National Yang Ming Chiao Tung University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2008 |
| H-INDEX | 0 |
The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation
To date, the literature on service failure and recovery has tended to be focused on bricks-and-mortar stores. In this study the relationships among service failures, consumer complaint behaviors, and service recovery expectations in an online setting were investigated. Data were collected from 252 respondents in a questionnaire survey. Results of multiple regression analysis show that personality traits in terms of Type A and locus of control may…
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The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation
To date, the literature on service failure and recovery has tended to be focused on bricks-and-mortar stores. In this study the relationships among service failures, consumer complaint behaviors, and service recovery expectations in an online setting were investigated. Data were collected from 252 respondents in a questionnaire survey. Results of multiple regression analysis show that personality traits in terms of Type A and locus of control may…
Applied Psychology (1 work) · Applied Psychology (1 work) · Big Five personality traits (1 work) · Business (1 work) · Complaint (1 work) · Consumer Retail Behavior Studies (1 work) · Customer Service Quality and Loyalty (1 work) · Locus of control (1 work) · Marketing (1 work) · Personality (1 work)