Seongho Kang
Biographic Data
| ID | 7184006 |
|---|---|
| NAME | Seongho Kang |
| GIVEN NAMES | Seongho |
| FAMILY NAME | Kang |
| SIGNATURE | KANG S |
| AFFILIATIONS | Chosun University |
| ORCID | 0000-0002-8393-5930 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Mistreatment from Multiple Sources
Despite the large body of research on workplace mistreatment, surprisingly few studies have examined the interaction effect of multiple interpersonal stressors on employee outcomes. To fill this gap, our research aimed to test the moderating effects of coworker incivility and customer incivility on the relationship between abusive supervision, emotional exhaustion, and job performance. Analyses conducted on 651 South Korean frontline service empl…
How and When Are Job Crafters Engaged at Work
The importance of work engagement and the lack of engaged employees have led researchers to focus on how to enhance employees' levels of engagement in the workplace. Although job crafting as a principal driver of work engagement has recently received much attention from academics, little is known about the processes and conditions in which employees who craft their tasks become engaged. In order to address these research gaps, we hypothesize that…
The moderating role of Hofstede’s cultural dimensions in the customer-brand relationship in China and India
Purpose – The purpose of this paper is to enhance the understanding of customer-brand relationships in the international marketplace, and empirically investigates and compares the customer-brand relationship development process between Indian and Chinese markets. In detail, four out of Hofstede’s original five national culture dimensions were adopted as moderators in the process of customer-brand relationship development between two markets. Desi…
Interaction Effects of the Three Commitment Components on Customer Loyalty Behaviors
In this study we examined the relationships among affective, normative, and continuance customer commitment and customer loyalty behaviors of service retention, word of mouth, and willingness to pay. The sample consisted of 427 university students and employees in the manufacturing or retail sectors in South Korea who were mobile service users. Our findings confirmed that each of the 3 customer commitment components had an influence on loyalty be…
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Interaction Effects of the Three Commitment Components on Customer Loyalty Behaviors
In this study we examined the relationships among affective, normative, and continuance customer commitment and customer loyalty behaviors of service retention, word of mouth, and willingness to pay. The sample consisted of 427 university students and employees in the manufacturing or retail sectors in South Korea who were mobile service users. Our findings confirmed that each of the 3 customer commitment components had an influence on loyalty be…
The moderating role of Hofstede’s cultural dimensions in the customer-brand relationship in China and India
Purpose – The purpose of this paper is to enhance the understanding of customer-brand relationships in the international marketplace, and empirically investigates and compares the customer-brand relationship development process between Indian and Chinese markets. In detail, four out of Hofstede’s original five national culture dimensions were adopted as moderators in the process of customer-brand relationship development between two markets. Desi…
How and When Are Job Crafters Engaged at Work
The importance of work engagement and the lack of engaged employees have led researchers to focus on how to enhance employees' levels of engagement in the workplace. Although job crafting as a principal driver of work engagement has recently received much attention from academics, little is known about the processes and conditions in which employees who craft their tasks become engaged. In order to address these research gaps, we hypothesize that…
Mistreatment from Multiple Sources
Despite the large body of research on workplace mistreatment, surprisingly few studies have examined the interaction effect of multiple interpersonal stressors on employee outcomes. To fill this gap, our research aimed to test the moderating effects of coworker incivility and customer incivility on the relationship between abusive supervision, emotional exhaustion, and job performance. Analyses conducted on 651 South Korean frontline service empl…
Psychology (4 works) · Social Psychology (3 works) · Advertising (2 works) · Business (2 works) · Customer Service Quality and Loyalty (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Loyalty (2 works) · Marketing (2 works) · Social Psychology (2 works) · Abusive supervision (1 work)