Chan-Wook Park
Biographic Data
| ID | 7185290 |
|---|---|
| NAME | Chan-Wook Park |
| GIVEN NAMES | Chan-Wook |
| FAMILY NAME | Park |
| SIGNATURE | PARK C |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 0 |
Internal service quality affects salespersons' performance and turnover intention
We investigated the relationship between salespersons' internal service quality and turnover intention through the mediators of their job involvement and sales performance. To that end, we distributed surveys to salespersons in Korea and used structural equation modeling to examine the hypotheses. The results of this study were as follows: First, internal service quality had a significant and direct impact on salespersons' job involvement and sal…
No prominent works on this page.
Internal service quality affects salespersons' performance and turnover intention
We investigated the relationship between salespersons' internal service quality and turnover intention through the mediators of their job involvement and sales performance. To that end, we distributed surveys to salespersons in Korea and used structural equation modeling to examine the hypotheses. The results of this study were as follows: First, internal service quality had a significant and direct impact on salespersons' job involvement and sal…
Business (1 work) · Computer Science (1 work) · Consumer Perception and Purchasing Behavior (1 work) · Customer Service Quality and Loyalty (1 work) · Economics (1 work) · Internal marketing (1 work) · Internal Medicine (1 work) · Job attitude (1 work) · Job performance (1 work) · Job satisfaction (1 work)